Showroom And Service Manager

Edwards & Pearce; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job description

My client is a well-established and forward-thinking garden machinery dealer who provides exceptional service to all clients.

They are a local partner in finding the right tools for all their clients' outdoor projects, big or small, and have a wide range of top-brand machinery suitable for both personal and commercial use.

With a new site based in Chesterfield and their highly knowledgeable team, their commitment doesn't end with the purchase, with after-sales support and a skilled workshop team to help keep the customers' machinery in the best condition.

They are now seeking a proactive and customer-focused Showroom & Service Manager responsible for the Garden Machinery Showroom. This role involves managing the showroom, assisting customers at the counter, making outbound calls to customers, and driving sales of garden machinery and equipment. You will work closely with the workshop and service team to ensure seamless customer service and operational efficiency.

THE ROLE:

1. Showroom Management: Maintain a well-presented and organised showroom, ensuring products are displayed effectively.
2. Counter Sales: Serve walk-in customers, take payments, and manage stock levels efficiently.
3. Business Development: Proactively contact customers to generate new business opportunities and maintain relationships with existing clients.
4. Collaboration: Work alongside the workshop and service team to ensure a smooth handover of sold machinery and equipment servicing.
5. Stock & Inventory: Monitor stock levels and liaise with suppliers to ensure product availability.
6. Customer Service & Sales: Greet and assist customers in selecting the right equipment, process sales transactions, and provide expert advice on products.

Your working hours are Monday to Friday, 8.00am to 5.00pm.

THE CANDIDATE:

1. Previous experience in retail sales or showroom management, ideally within the garden machinery, agricultural, or automotive sectors.
2. Good working technical knowledge within the garden machinery, agricultural, or automotive sectors.
3. Strong ability to sell and upsell products to customers.
4. Excellent customer service and communication skills.
5. Ability to work well within a team and coordinate with the workshop/service department.
6. Basic IT skills to manage stock records, sales transactions, and customer inquiries.

THE BENEFITS:

1. Performance-based incentives.
2. Company pension.
3. 20 days holiday plus BH.
4. Employee discount.
5. Opportunities for professional growth in a rapidly expanding industry.
6. Supportive team environment with ongoing training and development.

THE CONSULTANCY:

Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.