Shop Manager

Position: Shop Manager

Location: Dundee

Salary: £24,987 (£31,233 pro rata)

Hours: 30 hours per week, usually Tuesday – Friday, may include occasional evenings/weekends

Contract: Fixed term Contract until 31st May 2026 (may be extended, funding dependent)

Closing Date: Monday 17th March at 9am

Interview Date: Week of the 24th March

The Role

An exciting opportunity to join the charity, which aims to create a more resilient, climate friendly and healthy city. We deliver a range of projects, events and skills training to meet the needs of local people - working towards a future where everyone can live happier, healthier lives, whilst treading more lightly on the planet. The Wardrobe is a charity shop with a difference – we have a free section, we promote looking after our clothes, swapping, mending, upcycling and more, to reduce as much textile waste as possible, and encourage our community to embrace sustainable fashion. We also run a busy programme of social groups, workshops and events to show people all the benefits of upskilling ourselves. Funds raised at charity shop helps to fund all our projects, so it is a vital part of our organisation.

You will:

1. Manage and improve the day-to-day operations and income generation of the shop
2. Use excellent time-management, delegation and problem-solving skills to achieve targets
3. Promote excellent customer service to encourage repeat and new customers
4. Provide line management and support to The Wardrobe staff team
5. Plan, run and support events
6. Coordinate, recruit, train and support volunteers
7. Monitor stock; sorting, storage and restocking
8. Handle sales, cash, and budget keeping
9. Ensure visual merchandising keeps the shop fresh and appealing
10. Maintain cleanliness, tidiness and safety of the shop/building for customers and volunteers
11. Monitor data to ensure we are working towards our funded goals
12. Assist the Managing Director with funder reports and budgets in relation to the shop
13. Run social media campaigns to further drive sales and promote environmental/social goals and all projects

About You

Essential

1. Experience in management of a charity or retail shop – including visual merchandising and stock control
2. Experience in planning and running events
3. Able to learn quickly and adapt to the changing needs of a growing organisation
4. A passion for people – able to engage, motivate and inspire others in a non-judgemental, kind and supportive way
5. Experience in leading a small team and being an excellent team player
6. Proficient in ICT including Microsoft Office
7. Experience in managing budgets
8. Experience in data monitoring and report writing
9. Excellent organisational, problem solving and communication skills
10. Able to promote the work of community-based projects through both online and offline campaigns
11. Experience writing and staying up to date with Policies & Procedures for health and safety and data protection
12. A keen interest in climate, environmental and social issues that affect our community

Desirable

1. A UK driving license
2. An understanding of the projects and ethos of the charity's mission
3. An understanding of working in a charitable organisation/social enterprise
4. Skills in repairing household items/clothes
5. Experience of partnership working with local agencies and non-profit organisations
6. Experience working with both administrative support and project volunteers

Please submit a CV (max 2 x A4 pages) and Cover Letter (max 1 x A4 page) explaining which of the ‘Essential’ or ‘Desirable’ requirements you meet, any relevant work experience, and why you would like to work with the charity.