Shop Manager

About Midlands Air Ambulance Charity (MAAC)

Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commissioned (CQC). We are responsible for delivering a pre-hospital emergency helicopter-led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, and Staffordshire.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:

• Emergency critical care service – Our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes. We provide a pre-hospital helicopter-led service, 24/7 operations, 365 days a year, bringing hospital-level procedures and medicines to the patient at the scene of an accident or incident.
• Charitable programme – We raise funds for our lifesaving service and play an active role within the communities of the six counties we serve. We provide education programmes, volunteering opportunities, and social engagement activities to support community cohesion and wellbeing.
• Retail network – We have a growing portfolio of charity shops that contribute towards raising funds for helicopter and critical care car missions. We also support environmental and ethical causes as part of our wider societal role.
• Training provider – We deliver community life skill sessions, such as CPR, bleed control, and defibrillation usage alongside CPD accredited courses ranging from workplace first aid training to specialist pre-hospital clinical training.

The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:

Vision - Saving Lives by Saving Time – Today, tomorrow, and in the future.

Mission - To provide patients with outstanding pre-hospital care and lifesaving intervention through the operation of helicopter-led emergency medical services.

Values – Receptive, Recognition, Relevant, Respectful and Responsible

About the role

We are seeking a dynamic and innovative person to manage our Brand New Charity Shop in Ross-On-Wye. You will be responsible for all aspects of running the charity shop, including staff, volunteers, customer service, stock management, financial records, administration, and compliance with current legislation. Promoting the work of the Midlands Air Ambulance Charity, the Manager will work to budgeted sales targets and will be expected to control shop expenditure.

About you

You will have experience of leading a team, line management, and shop management within the charity or not-for-profit sectors supplemented by significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player who can inspire and motivate those around you. You will be highly organised with the ability to prioritise and delegate, as well as having excellent communication skills with the confidence to support internal and external stakeholders. You will be responsible for developing the charity's vision and for recruiting and managing a team of employees and volunteers while conducting regular performance reviews.

If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, we would welcome your application.

You will join a friendly and inclusive team which provides support for the charity’s vital life-saving service. Following completion of a six-month probationary period, we offer up to 6% employer pension contributions, a health cash plan that covers a wide range of healthcare treatments, and life insurance.

Please send a full up-to-date CV with a covering letter to introduce yourself and highlight key achievements and experience relevant to the role. Send to recruitment@midlandsairambulance.com.

Interview:

Appointment is subject to satisfactory references, proof of right to work in the UK, and a DBS Check.

Please note that Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.