Shop Manager

Birmingham Voluntary Service Council; England; On-site; GBP 22,000 - 25,000

Job description

The Shop Manager will lead the team to maximise the shop(s) financial contribution to BSWA by effective and entrepreneurial management and be responsible for the effective operation of the shop(s) with responsibility for:

1. Recruiting, training, managing and developing a volunteer team working within BSWA values.
2. Optimising sales across all departments.
3. Achieving set targets.
4. Providing excellent customer service to both customers and donors.
5. Maintaining effective stock management and merchandising.
6. Carrying out shop(s) administration, including Gift Aid administration.
7. Taking necessary action to repair and maintain the premises and to take all reasonable steps to protect BSWA property from theft, damage or fire.
8. Training and ensuring team adherence to all health and safety policy and procedures.
9. To assist your Line Manager as required in area wide initiatives, for example new shop openings.

Shop Manager

RESPONSIBLE TO: Income Generation and Corporate Relationships Manager
DIRECTLY MANAGING: Deputy Manager (where applicable), Volunteers & Stock Collectors
HOURS OF WORK: 40 hours per week, 9.00am-5.30pm Mon-Sat with 1 day off
SALARY: £22,571-£24,920
ANNUAL LEAVE: 31 days per year plus bank holidays

PURPOSE OF THE JOB:

The Shop Manager will lead the team to maximise the shop(s) financial contribution to BSWA by effective and entrepreneurial management and be responsible for the effective operation of the shop(s) with responsibility for:

1. Recruiting, training, managing and developing a volunteer team working within BSWA values.
2. Optimising sales across all departments.
3. Achieving set targets.
4. Providing excellent customer service to both customers and donors.
5. Maintaining effective stock management and merchandising.
6. Carrying out shop(s) administration, including Gift Aid administration.
7. Taking necessary action to repair and maintain the premises and to take all reasonable steps to protect BSWA property from theft, damage or fire.
8. Training and ensuring team adherence to all health and safety policy and procedures.
9. To assist your Line Manager as required in area wide initiatives, for example new shop openings.

TASKS & RESPONSIBILITIES:

1. STRATEGIC ROLE AS SHOP MANAGER:
   • To take day to day responsibility for managing the BSWA shop(s).
   • To brief your Line Manager at regular agreed intervals (and immediately if urgent) on progress in your shop including sales and agreed KPIs.
   • To propose action to her for improvements in operations and to carry these out once agreed with line manager.
   • To maintain an awareness of developments in local shops, especially in the charity/low cost sector, updating your Line Manager as required.
   • To maintain an awareness of and to promote amongst volunteers, customers and donors the work of BSWA and relevant local or national issues through press, media and local views.
   • To manage the whole process of claiming gift aid on donated stock sales.
   • To provide cover from time to time in other stores, as required. This would usually be through negotiation and mutual agreement, although in an emergency you may be asked to cover at short notice.
2. OPTIMISING SALES:
   • To ensure the shop meets sales targets set by your Line Manager.
   • To ensure the shop is open during set trading hours at all times.
   • To initiate, develop and to manage relevant marketing campaigns and sales promotions to increase sales and stock donations.
   • To ensure that all waste and unwanted donated goods are disposed of in the most profitable, cost-effective and environmentally-friendly manner.
   • To maximise the sales potential of new and seasonal goods.
3. MAINTAINING EFFECTIVE STOCK MANAGEMENT & MERCHANDISING:
   • To supervise and maximise the efficiency of the stock collection systems.
   • To manage and control coding and processing of stock and to ensure quality control.
   • To ensure display of merchandising and window dressing is to a high standard.
   • To manage the handling, sorting, processing and pricing of stock and stock density and rotation in order to achieve best resale value.
   • To organise the effective ordering and use of shop consumables.
   • Ensure all products sold in the shop are compliant with Trading Standards guidance.
4. STAFF MANAGEMENT & TRAINING:
   • To take day to day responsibility for recruiting volunteers from across the community, then managing, supervising and delegating work to staff and volunteers. To provide formal appraisal where relevant.
   • To lead and develop the staff/volunteer team, encouraging effective communication, setting objectives, initiating work-plans, fostering a positive team spirit through team meetings.
   • To work in partnership with training agencies, offering vocational training and apprenticeships where appropriate.
   • To attend training as required and liaise with/attend team meetings and BSWA events as appropriate.
5. ADMINISTRATION:
   • To maintain and make agreed improvements to a shop manual, and to ensure the shop team is trained in and adheres to all aspects of the manual.
   • To complete daily and weekly sales returns and brief your Line Manager as required.
   • To ensure shop costs do not exceed agreed budget.
   • To train team in compliance with till and banking procedures, including financial procedures.
   • To take action to ensure the shop is adequately staffed, setting and maintaining staff rotas.
6. PREMISES MANAGEMENT:
   • To ensure shop housekeeping is to a consistently high standard of hygiene, cleanliness and appearance.
   • To take day to day responsibility for ensuring shop exterior and interior is to a high standard, including shop displays.
   • To ensure all shop equipment is kept in good working order.
   • To inform your Line Manager of necessary repairs and maintenance, agree action plan and costs with her and organise for work to take place using authorised contractors.
7. SECURITY, HEALTH AND SAFETY:
   • To ensure the security of shop takings.
   • To ensure the shop complies with PCI DSS security standards for sensitive data.
   • To provide best circumstances for the personal security of staff and volunteers.
   • To ensure that security procedures are understood and implemented by all staff and volunteers.
   • To act as main key-holder and delegate key-holding to other staff or volunteers within procedural guidelines.
   • To apply company Health & Safety regulations in accordance with the shop manual by:
   • Maintaining Health & Safety records.
   • Undertaking required fire drills.
   • Ensuring Fire Equipment is correctly sited and serviced.
   • Ensuring electrical equipment is properly maintained.
   • Implementing risk assessment procedures as stated in the shop manual.
   • To ensure the shop team understand and implement health and safety procedures.
8. GENERAL:
   • To maintain the confidentiality of the women and children using the service and, in all matters, relating to the organisation.
   • To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation.
   • To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.
   • To work within BSWA and local multi-agency child and adult safeguarding procedures.
   • To work within BSWA’s framework for equal opportunities and anti-discriminatory practice.
   • To undertake any other duties required by BSWA, which may arise and commensurate with the post.

This role profile is not exhaustive. It will be subject to periodic review and may be amended following discussion between the post holder and employer.

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

Benefits we offer:
- 31 days annual leave (excluding bank holidays)
- Up to 6% matched pension contribution
- Health Cash Plan scheme available to all employees from day one.
- Free access to Employee Assistance Programme.
- Life Assurance scheme while in employment (a lump sum of 4 times salary).
- Cycle to Work scheme.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team at: [e-mail].