Shift Production Manager (Laundry)

Working with the vision of delivering excellence in all we do, the post holder will facilitate the provision of the highest standards of patient care, thus enabling us to achieve the Trust's ambition to be the best Acute Teaching Hospital in the Country.

You will be specifically responsible for assisting the Laundry Production Manager in the operational delivery of linen production for patient's, visitors and staff at NUH.

Under the direction of the Laundry Production Manager, the Shift Manager is specifically responsible for the overall running, planning/administering and delivering a full service from the on-site laundry at City and a related linen service operation across the Trust and to external contracts as appropriate.

The Shift Manager will also be required to assist in the development and administration of policies and procedures relating to receiving, processing and delivery of laundry items in accordance with HTM 01-04 and other relevant British standards including BSEN 14065.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

The main duties of the role cover day to day management of the laundry operatives and a team of team leaders.

The post holder will be expected to lead, motivate and develop the team.

Maintaining quality standards and adequate supplies of linen is of paramount importance the post holder will also be expected to ensure all systems and processes relating to BSEN 14065 are adhered to at all times.

Financial and physical resources management will play a key part as will human resources and staff engagement.

About us

The Trust is only one of a handful of NHS Trusts who have their own in house laundry, we have the ability to be self-sufficient with the supply of linen to our patients and not just through a managed service. the team are committed to high quality linen and fast turnaround times. we have invested significantly in some of the machinery and have a plan to replace more over the next few years, this will place the laundry in a position of potentially operating on a commercial level for other smaller NHS organisations and be quality driven as opposed to profit driven.
Every day, our teams at Nottingham University Hospitals NHS Trust (NUH) make a difference. We save lives, we improve lives and we usher in new life. We are proud to play a central role in supporting the health and wellbeing of people in Nottingham, Nottinghamshire and our surrounding communities. With more than 19,000 colleagues, we are the largest employer in Nottinghamshire and one of the biggest and busiest NHS Trusts in the country, serving more than 2.5m residents of Nottingham and Nottinghamshire and a further four million people across the East Midlands and beyond.

Job description

Job responsibilities

Staff Management

General staff management, including maintenance of high standards of performance and conduct in line with Trust procedures.

Recruitment and selection of staff and efficient staff deployment.

To ensure that all staff are trained to maintain safe standards of performance as per Trust Policies and Procedures and to ensure that adequate training records are kept.

To liaise with the Laundry Production Manager to develop and implement policies and procedures where necessary to continually improve quality in all areas.

To maintain effective staffing through the compilation of daily rotas, judicious authorisation of annual leave and the allocation of work within the Department.

To hand over information accurately and keep the Laundry Production Manager fully briefed on on-going activities and updates.

To set standards of discipline and appearance.

To support unit managers with disciplinary and human resources matters.

To develop good lines of communication and relationships at all levels within your team and with multi-professional colleagues and customers.

To provide leadership and motivation and encourage teamwork.

To assist the Laundry Production Manager in setting up, monitoring and maintaining individual training and development portfolios for your team.

To manage staff in line with Trust HR procedures.

To manage the production of rotas, covering arrangements and booking annual leave in line with Trust procedure.

To ensure the accurate completion of E-rostering inputting for pay purposes.

To conduct appraisal interviews and reviews with Team Leaders.

To liaise with the Laundry Production Manager to identify and implement training needs and to contribute in the planning of the annual training plan.

To ensure accurate records of staff attendance are kept.

Performance Management

To ensure that health, safety and hygiene is maintained as per the Trusts policies and procedures.

To undertake service planning, monitoring and reporting.

To maintain high standards of service and customer care.

To compile monthly reports and information required by the Laundry Production Manager

To be responsible for the direct management control and organisation of staff and activities involved in the delivery of patients catering service.

To liaise with staff at ward level concerning all aspects of the laundry production service and to maintain a regular ward visitation programme to measure objectively the service required.

To act on any shortfall identified on the service provided.

To monitor all required laundry audits

Adhere to and enforce Trust Policies

To ensure the security of the premises, materials, provisions and equipment.

To ensure the Laundry Policy and Safety Management Systems are adhered to and audit checks are actioned and replied to within a reasonable time.

To liaise with the Laundry Production Manager in maintaining the Laundrys RABC Procedures.

To constantly seek new ways to improve the laundrys production efficiency and cost effectiveness.

Work closely with the drivers to ensure smooth delivery and collections of clean and dirty linen

To establish a process of efficient production of linen to ensure the Trust receives good quality linen in quantities that meet the needs of the patients

Leadership

To ensure all staff are suitably trained and motivated in line with the Trusts Human Resources Policies to deliver high standards of service.

To enhance the performance and capabilities of staff through appraisal, personal development, objective setting and handle all disciplinary and grievance matters with respect to the laundry working in accordance with the Trusts Policies.

To agree, plan and ensure annual training plans are met and evaluated for staff.

Develop a positive inclusive relationship with Trade Unions and staff representatives.

Deputise for the Laundry Production Manger as appropriate.

To provide visible leadership to team leaders and staff within the area and promote team work and co-operation amongst managers within their departments.

Comply with the role within the 14065 allocated to this post, to ensure the monitoring of the requirements are undertaken and documented as described in the standard.

Person Specification

Training & Qualifications

Essential

• NVQ 3 Supervisory & Management
• Professional Hotel Services and Business Management knowledge to degree equivalent
• Evidence of continuing professional development

Knowledge & Experience

Essential

• In-depth knowledge of working practices and procedures for providing a Linen Service, e.g., Infection Control. This knowledge is gained through practical experience.
• Working in a similar first line management role
• Experience of undertaking staff appraisals
• Experience of undertaking staff appraisals
• Detailed knowledge and understanding of linen and laundry legislation and best practice

Communication & Relationship Skills

Essential

• Communication, which may be complex at times, with providers and users of the Service using a sympathetic & understand approach
• Resolving problems/concerns using tact and diplomacy
• Simplifying information for service users and staff to ensure it is understood

Analytical & Judgement

Essential

• Experience of and ability to resolve problems relating to Linen Services, such as staffing levels, equipment failure, infections. These situations often have more than one option to consider.
• Able to make decisions quickly, that may have an effect on staff, visitors and patients, and other departments.
• Ability to think laterally, identify and evaluate options to prevent and implement workable solutions to complex service issues.

Planning & Organisation

Essential

• Planning and delivery of a number of services in liaison with service users and providers and contractors.
• Lead on projects to deliver Trust wide service improvements/development
• Experience of advance planning of staff rotas and managing staff annual leave.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

City

Hucknall Road

Nottingham

NG5 1PB

Any attachments will be accessible after you click to apply.

164-6775361