Shift Manager- Nights

New Onsite Location: Leeds

Working Hours: 12am-8am (Monday- Friday)

Benefits: Bupa Health & Dental Insurance, Wellbeing Scheme, Life Insurance LearnLux Financial Care, Employee Discounts, Pension, Tuition Reimbursement, Sport/Gym Membership Contribution, 25 Days of Annual Leave (including tenure entitlement) + Bank Holidays, and more.

Wayfair Leeds: Night Shift Manager - Drive Our Deliveries!

A home for your career awaits at Wayfair Leeds! Be at the heart of our logistics network, leading night operations and daily dispatch to ensure the seamless and safe processing, preparation, and shipment of large parcel freight to our customers.

As our Night Shift Manager, you'll manage Team Leaders, Associates, and Drivers to facilitate efficient freight processing and delivery within our service area. You will also monitor and report on KPIs, implement process improvements to optimize efficiency and reduce costs, and act as the deputy for the Terminal Manager, ensuring operational continuity.

Shape seamless freight operations and be a key player in delivering exceptional customer experiences.

What You Will Do:

• Monitor and manage day-to-day operations and dispatch processes, ensuring timely and accurate deliveries and collections, while maintaining high service standards.
• Manage and coach warehouse staff, including organising and conducting necessary training activities.
• Handle staff performance, including conducting disciplinary actions and providing guidance to ensure adherence to company policies and standards.
• Monitor and report on key performance indicators (KPIs), report on operational performance, and take corrective action where necessary to meet targets.
• Identify areas for process improvements and implement strategies to optimize shipping efficiency and reduce costs.
• Overseeing and managing site Health & Safety aspects to ensure compliance with regulations, risk assessments, and safe working practices. This includes conducting safety audits.
• Act as the deputy for the Terminal Manager in their absence, ensuring continuity of operations and decision-making.

What You Will Have:

• Proven managerial/ supervisory experience successfully operating within a logistics, transport and /or supply chain function.
• Strong leadership skills with the ability to effectively manage, coach, and motivate teams; fostering a collaborative environment that drives performance and achieves operational goals.
• Effective people management techniques, demonstrating knowledge and understanding of conflict & resolution management and people recognition.
• Excellent communication skills, someone who can engage and collaborate with cross functional stakeholders at all levels.
• Ability to deliver on key performance indicators (KPIs) while continuously identifying opportunities for improvement.
• Good IT navigation skills including: MS Office Suite or Google Suite.

Please note this is a ‘hands-on’ position where you are required to get involved in the day-to-day operations to ensure everything runs smoothly and efficiently.

Click APPLY & get chatting with one of our Recruiters.

# Disclaimer: Wayfair uses multiple job titles for advertising optimisation purposes however your internal title may differ from that on the advert.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (Privacy Notice). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.