Shift Leader

Job Title: Shift Lead

My client is a global leading provider in facilities management and they are looking for a shift engineer to look after the building services for one of their prestigious critical sites, located in Canary Wharf. The engineer will be expected to have excellent understanding of Critical Facilities/Data Centre infrastructure (Electrical, Mechanical, and DC specific infrastructure). They will be responsible for effective inspection, operation and maintenance of all associated assets within the Data Centre, with a primary focus on risk management, enhancing the quality of the service delivery through effective support of the Data Centre Shift Leader or Data Centre Engineering Manager when stepping into the Data Centre Shift Leader role when covering.

You will be supporting the Data Centre Shift Leader in the overall delivery of day-to-day operations in line with their process and procedures. The 2IC Shift Technician will be HV Authorised and will have a proficient understanding of the roles and responsibilities of the Data Centre Shift Leader, to ensure continuous operational standards. You will be authorised to issue PTW, ensuring compliance with method statements, risk assessments, Global Switch and Supplier Health and Safety procedures.

Key Responsibilities

1. Operate all M&E systems within the Data Centre in a competent, effective and efficient manner (including HV Electrical isolations/operations). Having due regard to business risk and energy use. Making recommendations for improvement and providing concise technical reports when required.
2. Ensuring that all Specialist Subcontractors visits are conducting works in line with approved Standard Operating Procedures/ MOP/PTW.
3. Ensure that Specialist Subcontractor worksheets are signed off where necessary, that quality of work has been inspected and recommendations are communicated to the Data Centre Engineering Manager/Data Centre Technical Manager.
4. To provide backup as engineering relief cover in the event of annual leave, training or other absence within the engineering team. Ensuring minimum staffing arrangements are maintained at all times.
5. Accurately reporting of all completed work orders, including precise recording of any critical spares/stock items used during these tasks. Compliance with GS SOS when undertaking maintenance work orders.
6. Attend weekly team meetings & client meetings as requested.
7. Reviewing and preparing MOP's, SOP's and EOP's, as well as proactively participating in EOP scenario drills (BEST or MOCK Drills).
8. Proactively ensure all Data Centre client requests are attended within SLA.
9. Promote QHSE compliance activities, such as Hazard/Near Miss Reporting and regular Toolbox Talks.
10. Ensuring compliance with CEM process and procedures when undertaking all relevant work orders, ensuring risk management documentation (MOP, SOP or EOP) is being used during critical works.
11. Liaise with the supply chain, when ordering M&E components for remedial works.
12. Undertake Site Specific Technical Assessments and Skills Gap Analysis.
13. Take ownership of areas (including all plant rooms) ensuring they are brought up to and maintained to the required show site standards.
14. Evaluate and escalate any potential risks, with an assessment of impact, probable causes and mitigation opportunities.
15. Actively contribute to continuous improvement of safe systems of work, ensuring compliance with relevant QHSE policy and procedures.
16. Support the Data Centre Shift Leader in the day to day operational delivery of all planned, reactive, corrective and project related works.

Person Specification

1. Previous experience in Data Centre or Critical Environment operations.
2. HV Authorised Person (Qualified or Trained).
3. HNC/HND in relevant field or associated Electrical/Mechanical Apprenticeship (Or Similar).
4. Electrical qualifications from a recognised institution (NVQ or C&Gs).
5. Excellent communication skills and the ability to deal with all levels of staff.
6. Has operational excellence as a core value.
7. Have very good IT and report writing skills.
8. Ability to lead a team when under pressure, whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
9. Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Directors approval.