Shared Services Manager -HR

Job reference 321378
Shared Services Manager - HR

Competitive salary, plus £3,700 cash equivalent car allowance, full family private healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Fixed-term, Full time
Location: Royal Mail, Pond Street, Sheffield. S98 6HR. This is a Hybrid Working role with a requirement to attend our Sheffield office 2/3 days per week, with flexibility required in line with business needs.

Royal Mail are looking for a HR Shared Services Manager to join their team on a 12 Month Fixed Term Contract. As Shared Services Manager you will be responsible for supporting the Head of Pay Services with planning, process management, project delivery and process improvements of our fast-paced HR Services operation.

This is a critical operational HR Shared Services Manager role within Royal Mail’s HR shared service function. Reporting to the Head of Pay Services, you will play a key role in delivering our portfolio of services and products which fully meet the requirements of Royal Mail Group customers and stakeholders.

About the role

• You will lead a large, multi-disciplined team within a wide range of HR Services product specialisms to deliver an excellent service which meets or exceeds agreed service specifications. Total staff – c50, direct reports – 4.
• Lead delivery and improvement of all organisational template management processes, overpayment recoveries, attendance processes and all leavers including contracts, third party and employee records services.
• As process owner, you will provide strategic oversight, coordinate development, deliver projects, lead the project support implementing process and all system changes as a result of business policy and transformation changes across the portfolio of services.
• Engage, motivate, and communicate effectively across a range of stakeholders at all levels to ensure delivery of service to the agreed specification and successful delivery of business transformation.

About You

To truly excel in the role, you will possess the necessary skills and experience listed below:
Key Skills and Experience

• You will be a strong leader with a demonstrated history of leading large HR Services operations with proven experience in people development and increasing performance across a large portfolio of products and services.
• You will have solid experience in leading and motivating management teams, effective communications, stakeholder management and influencing.
• You will hold a verified performance with experience in process management, planning, project delivery and implementing process improvements.
• Knowledge of project management methodology and approaches.
• Knowledge of CI tools and techniques.
• Industry recognised professional HR and/or Payroll qualification.

Extra Benefits

• RMG Share Schemes - partnership and matching share offer
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

Next Steps

Closing Date: Sunday 29th December 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. Location, Royal Mail, Pond Street, Sheffield. S98 6HR

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.