Shared Services Manager

Aviva; Bristol; Hybrid; GBP 35,000

Job description

Shared Services Manager – Salary circa £35,000

This is a great job for someone who would like to work across all areas of COO and the UK Insurance, Wealth and Retirement (IWR) business! The team handles the COO Service schedules, which outline the services provided by COO for IWR. These schedules help maintain a commercial relationship between Profit & Loss and COO, aiding in decision-making regarding priorities, risks, costs, and customer needs.

The Shared Services Manager will collaborate with senior leadership to document and understand the services provided within COO, supporting customers and products. This position is ideal for someone looking to gain broader exposure in operations and help embed the Shared Service process into COO.

A bit about the job:

The successful individual will be responsible for ensuring that the Service schedules reflect the Services COO provides to IWR businesses, including updating the schedules as needed. The position holder would also be working with teams across COO to streamline the process required to update the schedules and drive further alignment to existing COO processes.

This role includes management and running of the COO change control process, where changes are identified through Service Reviews as well as supporting the Shared Services Lead in planning and preparation for the Service Reviews with IWR businesses.

Skills and experience we’re looking for:

• Financial Services industry experience would be highly desirable, ideally within an operational role.
• Excellent stakeholder management skills, partnered with strong verbal and written communication.
• Data analysis skills with a good grasp of Excel and PowerPoint.
• Strong organisational skills and attention to detail.

What you’ll get for this role:

• Starting salary circa £35,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 07391381173 or send an email to [e-mail].