Shared Ownership Manager

Pinnacle Group; Greater London; Remote; GBP 30,000 - 60,000; Full time

Job description

Pinnacle Group are looking to recruit a Shared Ownership Coordinator to support the Head of Shared Ownership to lead the leasehold team to provide an effective and efficient customer-focused service to our shared ownership customers.

The role will entail managing resale and staircasing transactions from start to finish, rent/service charge account management and all general leasehold enquiries. This role is a remote role benefiting from a supportive team culture, with occasional requirements to work from our head office in Holborn, London.

You will be joining our Home team based in Holborn. The Homes team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Provide support and leadership to a small but growing team of Shared Ownership Coordinators, allocating tasks and ensuring all queries are promptly dealt with.
• Act as a liaison between the Head of Shared Ownership and the Coordinators to ensure smooth communication and operations.
• Make an impact, helping our shared owners navigate their journey, ensuring a seamless experience from initial move in, to selling or buying more shares in their home.
• Play a key role in developing sales strategies and service improvements.
• Oversee complex leasehold cases, handling sensitive and intricate leasehold issues, ensuring compliance and resolution.

Key Requirements:

• Proven knowledge of the Shared Ownership model with understanding of legislation and guidance.
• Leadership skills - experience leading and developing teams is desirable.
• Strong customer focus, with excellent communication and problem-solving abilities.
• Experience managing complex leasehold enquiries.
• Commercial awareness, with the ability to monitor and drive sales performance.
• Knowledge of housing regulations, leasehold management, and financial processes.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme