Servicing Coordinator

JOB DESCRIPTION:

Abbott Toxicology is part of Abbott’s Diagnostic family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

We are recruiting for a Customer Service Rep/Servicing Coordinator to join our Customer Operations team in Abingdon. As a Customer Service Rep/Servicing Coordinator you will be responsible for coordinating product complaint investigations, arranging servicing of drug and alcohol testing devices, and assisting with any customer queries related to the laboratory testing services.

Ideally, candidates will have experience in customer service, preferably in a scientific environment. Excellent communication and problem-solving skills are required, alongside a high degree of prioritizing workload and building strong working relationships. Good knowledge of using the MS Office suite (Outlook, Word, Excel) would be beneficial.

This is a fantastic opportunity to become a valued member of a highly skilled team in an innovative market - you can shape your career as you help Abbott shape the future of healthcare.

As you’d expect from a global healthcare company, Abbott has health, wellbeing, and financial benefits that help provide security for you and your family. We offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, share ownership scheme, private healthcare, life assurance, and much more.

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United Kingdom > Abingdon : 21 Blacklands Way ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)