Services Delivery Manager GWR Class 175

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Services Delivery Manager GWR Class 175

Date: 14 Jan 2025

Location: Plymouth, PLY, GB

Company: Alstom

Services Delivery Manager GWR Class 175

Location: Plymouth

Appointment Basis: Permanent

Closing Date: 31st January 2025

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Service Delivery Manager GWR Class 175 to join our team in Plymouth and be a key member of the Services Team based at Plymouth, leading and developing a positive culture and working environment that drives attitudes and behaviours to support and continuously develop the overall project strategy for improvements to Safety, Quality, Cost, and Delivery?

Your future role:

Take on a new challenge in Plymouth and apply your Service Delivery Management expertise in a new cutting-edge field. You’ll report to the Site Tenders and Projects Director and work alongside a dedicated and passionate Services team in Alstom UK&I.

Day-to-day, you’ll utilise, mentor and develop your project team to ensure the key deliverables as defined by the organisation are optimised for the benefit of the shareholders. You will be responsible for the 'day to day' delivery of the Contractual Obligations to the Customer, the Leadership and Direction of the Projects large team(s), and successful delivery of the Great Western Railways (GWR) Class 175 TSSSA Contractual Scope.

We’ll look to you to perform the following:

• Ensure consistent application of procedures, controls, and critical processes on depot, providing regular reports (KPIs) for onsite activities.
• Maximise Customer/Supplier relations, communication, and performance, both internally and externally, while ensuring the delivery of risks and opportunities, maintaining Compliance with Quality and Safety Standards.
• Provide appropriate Operations Performance Reporting at Project Reviews, Customer(s) Reviews, and Governance Meetings (MPR’s, EHS, Critical Project Reviews) utilizing appropriate tools.
• Manage the customer(s) interface on a day-to-day basis ensuring delivery to contract requirements and driving customer satisfaction.
• Oversee Alstom site and staff management, Quality, Health and Safety processes to achieve and maintain a safe and efficient working environment.
• Lead and direct an on-site team and functions including managing individual Performance & Development, Succession Planning (e.g., ALPS).
• Support the P&L of the Project and its associated Budgets including ROP, Headcount, Tooling & Resource.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Strong experience of project and operational management incorporating: Best Practice, Total Quality Management, Continuous Improvement, Lean Management, Six Sigma, 8D analysis, and ISO 9001 processes, preferably within the Rail Industry.
• Proven Track Record in continuous improvement and cost down delivery.
• Experience in QHSE site-based requirements.
• Good communicator both through face-to-face discussions and presentations with Customers, suppliers, and external parties to drive a collaborative working relationship.
• Knowledge of the Class 175 Fleet, including in-service operation, Depot Maintenance activities & Material Quality assurance. (Or similar DMU/DEMU Fleets)
• Strong experience of Product Safety related issues and management (root cause, 8D, containments & countermeasures).

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines.
• Work with colleagues and customers based all over the world.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• Utilise our agile working environment.
• Steer your career in whatever direction you choose across functions and countries.
• Benefit from our investment in your development, through award-winning learning.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life insurance, medical).

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a “disability confident leader accredited employer,” we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.