ServiceNow Technical Architect

Grant Thornton UK-; Belfast; On-site; GBP 60,000 - 100,000; Full time

Job description

ServiceNow Technical Architect

We are Grant Thornton. We go beyond business as usual, so you can too.

Grant Thornton Ireland (GT) has nearly 3,000 people in 9 offices across Ireland, The Isle of Man, Gibraltar, and Bermuda, with a presence in over 145 countries around the world, and a global network of over 68,000 people.

At GT, we work as trusted advisors, bringing local knowledge and national expertise, with a global presence, to help businesses succeed – wherever they are located. We make business more personal by investing in building relationships and empowering our clients to make the right decisions for their organisation now and for the future.

A Career at GT

Looking for a more fulfilling role in professional services? One where fresh thinking, collaboration and diversity are valued? At Grant Thornton we do things differently.

What does this mean for you?

A career in a more inclusive working environment, a more collaborative work culture, a more supported, flexible working role, more possibilities to grow and more opportunities to help shape the future for your clients.

Grow with us

At Grant Thornton, we care about our people and work hard to make you feel valued. If you are looking to deepen and develop your skills, knowledge, and experience throughout your career, then that is what you will get, and more.

The ServiceNow Technical Architect will be responsible for developing the technical design, implementation, and deployment of ServiceNow solutions. The Technical Architect will collaborate closely with key stakeholders, project managers, and development teams to ensure that ServiceNow solutions meet business needs while adhering to industry best practices and standards.

Key Responsibilities:

• Solution the end-to-end technical design and implementation of ServiceNow solutions, ensuring they are tailored to meet business requirements.
• Help align configuration, customization, and integration of ServiceNow modules with other enterprise systems (e.g., ERP, CRM).
• Architect scalable, sustainable, and high-performing ServiceNow solutions, anticipating both current and future needs.
• Work closely with stakeholders to gather business requirements, assess needs, and translate them into technical solutions within the ServiceNow platform.
• Act as a bridge between business units and the technical team to ensure the solution addresses business objectives.
• Conduct technical reviews and ensure adherence to best practices and architectural standards for all ServiceNow configurations and customizations.
• Stay up to date with the latest ServiceNow platform updates, features, and industry best practices.
• Share knowledge and insights with the team to drive continuous improvement in processes, technologies, and solutions.
• Act as a subject matter expert on ServiceNow architecture and design principles.
• Provide thought leadership and strategic technical recommendations on the evolution of the ServiceNow platform within the organization.
• Conduct thorough deep dive technical reviews to ensure compliance with ServiceNow best practices, coding standards, security requirements, and integration protocols.
• Manage technical debt and ensure long-term sustainability of ServiceNow solutions.

Skills and Qualifications:

• ServiceNow Expertise: Deep technical understanding of ServiceNow modules, including ITSM, ITOM, ITAM, SecOps, BCM, and custom applications.
• Platform Configuration & Development: Expertise in hands-on ServiceNow configuration, scripting (JavaScript, Glide API), and development using ServiceNow Studio.
• Integration Expertise: Experience with ServiceNow integration technologies such as REST, SOAP, MID Server, and third-party systems integrations.
• Cloud & Infrastructure: Familiarity with cloud platforms (AWS, Azure, ADO, etc.) and how they integrate with ServiceNow solutions.
• Security & Compliance: Strong knowledge of ServiceNow’s security model, role-based access control (RBAC), and compliance standards.
• Communication: Excellent written and verbal communication skills, with the ability to effectively engage with both technical and non-technical stakeholders at all levels.
• Analytical & Problem-Solving: Strong analytical skills with the ability to troubleshoot complex technical issues and find effective solutions.
• Collaboration & Teamwork: Ability to thrive in a fast-paced, collaborative environment while managing multiple priorities effectively.

Education & Experience:

• Bachelor's Degree: A Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).
• Experience: A minimum of 8+ years of experience working with the ServiceNow platform, with at least 5 years focused on architecture and design.
• Project Delivery: Proven track record of successfully delivering complex ServiceNow projects from design to full implementation.
• Certifications:
• ServiceNow Certified Technical Architect (CTA) - preferred
• ServiceNow Certified System Administrator (CSA) – required.
• ServiceNow Certified Implementation Specialist (CIS) – required.
• ITIL v3/v4 certification – preferred.
• ServiceNow Certified Application Developer (CAD) – preferred.