ServiceNOW Senior Technical Consultant

ServiceNOW Senior Technical Consultant

Location: Newcastle

Salary: Dependent on Experience

Due to Security clearance requirements candidates must be UK national/British passport holder/Single nationality/resided in the UK for 10 years.

The role:

As a ServiceNow Technical Consultant you will be part of an innovative team, working to develop world-class customer solutions using the ServiceNow platform. You will provide technical consulting services to clients; contribute to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components. You will develop and demonstrate specialized knowledge and skills in ServiceNow as an enterprise solution.

Responsibilities:

• You will be a part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
• Participating in client workshops and requirements gathering to build requirements and design solutions, advising and making recommendations on proposed solutions.
• Developing in ServiceNow the defined solutions to meet requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT and go-live support.
• Mentoring and training more junior members of the team.
• Producing documentation and training material for the implemented solutions.

Requirements:

The ideal candidate will have proven experience in ServiceNow design and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML, XHTML, XML, CSS, AJAX, AngularJS are highly advantageous. An understanding of Service Management concepts, delivery assurance principles, and procedures is required. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms is essential.

Ideally, you will have obtained some of the following certifications:

• ServiceNow Certified Administrator
• ServiceNow Certified Implementation Specialist
• ServiceNow Application Developer
• ITIL Foundation

Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage. You will need to have strong communication skills, both written and oral, and the ability to present solutions to customers including senior management. You should be highly focused on providing strong customer service, able to work as part of a team or individually to project timelines, and be proactive, creative, and willing to learn and take on new challenges. You will need to have the ability to work from home and also to travel to client locations for meetings and workshops or work on client sites for periods where required.

What we offer:

You will be joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow. As such, you will receive regular training and development opportunities and the ability to achieve certifications to aid your personal development. You will be joining a supportive and friendly team of consultants who share ideas, knowledge, and creativity to ensure everyone succeeds in the provision of high-quality, leading-edge ServiceNow solutions.

We provide a comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.