ServiceNow Hardware Asset Manager - HAM Pro

CVS Health; Lincoln (RI); Remote; USD 83,000 - 202,000

Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

• Fully remote ET and CT

As a ServiceNow Hardware Asset Manager, you will play a critical role in managing and optimizing our clients' IT assets using the ServiceNow platform. You will be responsible for overseeing the entire asset lifecycle, from procurement and deployment to tracking and retirement. This role requires strong technical expertise, project management skills, and a deep understanding of IT asset management best practices.

The initial function of this role will be to assist with the implementation of ServiceNow HAM Pro. Applicants should have business analyst and technical writing experience to assist with process documentation, data analysis, testing, etc.

The ultimate function of this role is to maintain hardware inventory of IT serialized equipment (computers, tablets, servers, telecom, mainframe, midrange, storage, scanners, etc.). The Hardware Asset Manager will lead a team that manages inventory processes, asset records, and interfaces to ensure data accuracy of assets valuing greater than $1 billion, enabling sound business decisions concerning IT-related purchases and redistribution that result in the best use of existing asset resources and avoidance of unnecessary asset costs.

In this role, you will interact with all levels of the IT organization and key business areas to manage the asset inventory in the most cost-effective way including but not limited to Finance, Tax, Strategic Sourcing, Procurement, Compliance, Global Security, Technology Portfolio Management, IT Renewals, and IT Infrastructure teams.

Responsibilities:

1. Collaborate with stakeholders to define and implement asset management strategies that align with business objectives.
2. Partner with asset discovery team to ensure accurate and comprehensive asset records.
3. Develop and maintain policies, procedures, and documentation related to IT asset management.
4. Perform regular audits and assessments to identify areas for improvement and optimization.
5. Provide guidance and support to clients on asset management best practices and compliance requirements.
6. Act as a subject matter expert on the ServiceNow platform, staying informed about new features and capabilities.
7. Drive continuous improvement initiatives to enhance asset management processes and efficiency.
8. Collaborate with cross-functional teams to integrate asset management with other IT service management processes.
9. Participate and provide input for Hardware Assessment Management Internal / External audits.

Required Qualifications

• 5+ Years of Asset Management Experience - Subject Matter Expert of Hardware Asset Management Practices
• Understanding of Finance and Procurement (accounts payable, depreciation, net book value, fixed assets, sourcing)
• Proficient in the use of ServiceNow HamPro
• Experience with Ariba, Excel, Visio
• 3+ years of experience leading teams of 5 or more
• 3+ years of experience working with internal and/or external audit teams
• Experience working with major hardware vendors (IBM, Dell, HP, Cisco, etc.)
• Hardware Asset Manager certification (CHAMP)
• Has a collaborative approach to teamwork
• Proficient in Technical Writing
• Demonstrated ability to use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact, and develop resolution options.

Preferred Qualifications

• ServiceNow CMDB and SAMPro Experience
• Certified Software Asset Management certification (CSAM)

Education

Bachelor’s degree or Equivalent Experience

Pay Range

The typical pay range for this role is:

83,430.00 - $201,900.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.