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Servicenow Engagement Manager

Arden Resourcing

United Kingdom

On-site

GBP 60,000 - 75,000

Full time

30 days ago

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An established industry player is seeking a ServiceNow Engagement Manager to lead project delivery in the UK. This role is crucial for managing end-to-end implementations, leveraging your project management expertise and deep knowledge of the ServiceNow platform. You will be responsible for ensuring client satisfaction, facilitating workshops, and driving continuous improvements based on client feedback. Join a dynamic team dedicated to excellence and innovation in project delivery, where your contributions will make a significant impact on the success of major initiatives.

5+ years in project management with a focus on ServiceNow implementations.
Experience in leading client presentations and managing project delivery.

Oversee project delivery, planning, and resource allocation for ServiceNow projects.
Liaise with stakeholders to gather requirements and ensure deliverable acceptance.

Project Management

ServiceNow Platform Knowledge

Stakeholder Management

Agile Methodologies

Certified ServiceNow Implementation Specialist (CIS)

PMI PMP Certification

Agile Certification (e.g., Certified Scrum Master)

ServiceNow Engagement Manager
Remote working (UK)
Salary up to £75k.

I am working with a global ServiceNow partner who is looking to grow their team here in the UK ahead of 2025. The ServiceNow Engagement Manager role will see you play a pivotal role in end-to-end project delivery, calling on your project management skills and your ServiceNow platform knowledge throughout. You will need to be a subject matter expert who puts the client and the outcome first.

Responsibilities will include but aren't limited to:

Being responsible for the overall project delivery. To include project planning, implementation consulting, tracking the statement of work, resource allocation, escalation management, while acting as a single point of contact for the ServiceNow implementation project.
Liaising with stakeholders and conducting workshops to understand requirements, and facilitate stakeholder acceptance of deliverables.
Supporting the process for preparation of bids for major new work and frequently takes the leading role in client presentations.
Driving the continuous improvements of methodology and service offerings based on client experience. Including, identifying gaps between actuals and plan of record, proposing solutions and driving resolutions.

Experience required:

5+ years project management/project leadership.
2+ years of experience implementing ServiceNow.
Certified ServiceNow Implementation Specialist (CIS) in one module and/or Certified System Administrator (CSA).
PMI PMP Certification preferred.
Agile certification such as Certified Scrum Master or similar preferred.

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