ServiceNow Consultant ITOM

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Job Title: ServiceNow ITOM Consultant
Contract: 6-month initial
Start Date: ASAP
Location: UK (Remote)

Role Overview:

We're looking for a ServiceNow specialist with hands-on experience in Event Management and Performance Analytics, capable of integrating data via other technology and building impactful dashboards that bring clarity to complex systems and processes.

Key Responsibilities

Assist in ServiceNow Event Management configuration and optimisation, including integration with monitoring tools and data sources.

Support the implementation and enhancement of Performance Analytics (PA) dashboards, KPIs, and reporting structures.

Work with Azure Integration Services to pull and structure data from various sources into ServiceNow.

Integrate and manage data from the client’s document management system – a critical and central system for operations.

Design and build custom dashboards in ServiceNow, transforming raw data into clear, actionable visual insights.

Collaborate closely with stakeholders to identify reporting needs and translate them into PA and Event Management configurations.

Troubleshoot and resolve issues across Event Management and Performance Analytics features.

Maintain documentation of solutions, configurations, and processes to ensure knowledge transfer and long-term maintainability.

Required Experience & Skills

Proven hands-on experience with ITOM: ServiceNow Event Management and Performance Analytics.

Strong knowledge of Azure Integration Services, including data ingestion and transformation.

Experience working with document management systems and integrating them into ServiceNow.

Ability to design and deliver custom dashboards and data visualisations tailored to business needs.

Solid understanding of ITOM practices and ServiceNow modules relevant to monitoring and analytics.

Strong problem-solving skills with the ability to work independently and liaise with technical and non-technical stakeholders.

Excellent documentation and communication skills.