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ServiceNow Architect (Telecoms)

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England

Hybrid

GBP 80,000 - 100,000

Full time

27 days ago

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An established global IT consultancy is seeking a talented ServiceNow Architect with extensive Telecoms experience. This hybrid role involves working on-site in Newbury three days a week and remotely two days a week. You will be responsible for designing, implementing, and enhancing ServiceNow solutions, ensuring they meet client needs in the Telecoms sector. Your expertise in IT Service Management and ITIL processes will be crucial as you work to improve client platforms and integrate systems. Join a dynamic team and make a significant impact in a fast-paced environment while enjoying the flexibility of hybrid work.

Proven experience with ServiceNow design, implementation, and administration.
Strong functional and technical knowledge of ServiceNow platform and ITIL processes.

Design and implement ServiceNow solutions for Telecoms clients.
Enhance client platforms and integrate systems using web technologies.

ServiceNow

Telecoms industry experience

IT Service Management (ITSM)

ITIL

Web Services

Agile/Scrum

Cloud

SaaS

ServiceNow toolset

XML

HTML

AJAX

CSS

HTTP

REST

SOAP

Job Description

ServiceNow Architect (Telecoms)
Newbury (Hybrid)
6 Month Contract
£500/day (Outside IR35)

ServiceNow Architect needed with strong Telecoms industry experience. 6 Month Rolling Contract based in Newbury (Berkshire) on a hybrid remote basis.

A chance to work with an established global IT, Digital and Network Services Consultancy for an end client in the Telecoms domain.

Working on a hybrid remote basis – 3 days/week on site in Newbury and 2 days/week working from home (WFH). Outside IR35. Start ASAP in March/April:

ServiceNow design, implementation, administration, support, and upgrades.
In-depth experience of working with ServiceNow glide objects - e.g., GlideRecords, GlideAjax, GlideSystem, GlideAggregate.
Creating and modifying ServiceNow toolset components including: ITSM, ITAM, ITOM, CSM, CMDB, IRM.
Enhancements to client ServiceNow platform, including changes to the user interface, system properties, foundation data, and workflows.
Strong functional and technical knowledge of ServiceNow including platform navigation, administration, configuration, and scripting.
Implementing ITSM tools including proven experience with: Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas.
Rollout of new ServiceNow applications and modules, identifying system deficiencies and recommending solutions to clients.
System integration experience using Web Services and other web-based technologies - e.g., XML, HTML, AJAX, CSS, HTTP, REST, SOAP.
IT Service Management (ITSM) practices and ITIL experience.
Advantageous Skills: Agile/Scrum methods, Cloud, SaaS.

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