Service Transition Manager

Service Transition Manager – London – 3 month extendible contract – excellent day rate

Overview

An exciting opportunity has arisen with a global insurance firm for a Service Transition Manager to help evolve the service delivery approach and manage the movement of key systems into live service. You will play a crucial role in ensuring smooth delivery of IT and Service projects, acting as a gatekeeper for live service.

You should have experience in Service Architecture and Design to manage the successful service transition of a number of IT systems into live operations. You will need a deep understanding of IT service management processes, coupled with expertise in service design and architecture, ensuring seamless service delivery and continuous improvement.

Role & Responsibilities

Service Transition Management

• Oversee and manage the end-to-end transition process for new or changed IT services, ensuring that services are delivered effectively and meet business requirements.
• This may include leadership, management and oversight of other Service Transition Managers if there is a requirement for the team to grow.
• Leverage your experience in service architecture to collaborate on designing scalable, reliable, and secure IT service support models. Ensure that services are designed to meet operational needs and customer expectations.
• Contributions towards, and potential ownership of support documentation for transitioning services.

Process Design & Implementation

• Develop, implement and optimise best practices for service transition, ensuring processes are efficient, cost-effective, and aligned with ITIL.

Risk and Issue Management

• Identify potential risks during the transition process and develop mitigation strategies. Resolve any issues that arise during the service transition phase and ensure minimal disruption to business operations.

Documentation & Knowledge Management

• Ensure that all necessary service transition documentation is created and maintained, including service design specifications, transition plans, and operational procedures.
• There may be the requirement to assist with and even lead on document creation such as Service Designs and Knowledge Articles.

Quality Assurance

• Ensure that all services meet the required quality standards before they go live, conducting rigorous testing and validation of new services and changes.
• There may be the requirement for leading workshops with multiple stakeholders of process walkthroughs and/or end-user case scenario walkthroughs.

Stakeholder Communication & Collaboration

• Work closely with Architects, Service Owners, Development, Operations, Business stakeholders & third parties to ensure all service transitions are planned and executed to the highest standard.
• Maintain clear and consistent communication with stakeholders throughout the transition process, providing regular updates on progress, risks, and issues.
• Lead post-transition reviews and use feedback to drive continuous improvement in the service transition process and service design.

Skills & Experience

• Proven experience as an IT Service Transition Manager, Service Architect, or a similar role within IT service management.
• Service requirement discovery, design and implementation experience.
• Establishing Service Transition strategy, approach and governance.
• Acceptance into Service requirement creation and management.
• Experience in designing and implementing complex IT services and solutions.
• Understanding of IT infrastructure, cloud technologies, applications, and service management tools.
• Excellent project management and organizational skills, with the ability to manage multiple transitions simultaneously, including proven experience managing to tight programme timescales and key performance indicators (KPIs).
• Experience with Agile, DevOps, or other modern software development methodologies.
• Experience with cloud platforms (AWS, Azure, etc.)
• Excellent communication skills, with the ability to collaborate with technical and non-technical stakeholders.
• Ability to manage multiple stakeholders and adapt to dynamic environments.
• Ability to analyse business requirements and translate them into effective service designs.
• Team leadership – Matrix management and team leadership if requirement and scale grows.
• IT automation tools
• Certification in ITIL framework and best practices, particularly in service transition and service design.

Package

• £650 a day inside IR35 (to be discussed)