Service Technician Supervisor

Imperial Dade; Birmingham; On-site; USD 30,000 - 60,000; Full time

Job description

Overview

Imperial Dade, a leading North American distributor, has a Service Technician Supervisor role available in Birmingham, AL! Join a strong and continuously evolving group, helping to continue to grow our business. If you’re eager for your next opportunity, Imperial Dade is a great place to take that next step.

The schedule for this position is Monday through Friday, from 8:00 am to 4:30 pm.

Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.

All correspondence will come directly from Imperial Dade and not a personal email address.

Responsibilities

You will:

• Monitor technician’s performance, including productivity, quality of work, and adherence to safety protocols.
• Assign service calls and work orders to technicians.
• Monitor the status of open repairs with workshop technicians.
• Provide some first level of support to Service Technicians requiring assistance.
• Develop reviewing quotes for accuracy prior to communication with customers.
• Conduct pre-job safety meetings.
• Facilitate invoicing of the completed service orders.
• Provide coaching, mentoring, and performance feedback to technicians.
• Assist in providing excellent service and communication throughout the entire service process.
• Schedule service appointments and route accordingly.

Qualifications

You have:

• 3+ years related experience
• Excellent communication and problem-solving skills
• High School Diploma / GED
• Microsoft Office proficiency

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.