Service Team Leader -Payroll and Pension Services

Service Team Leader - Payroll and Pension Services

Job reference: 320054

Salary: Competitive salary depending on skills and experience, 10% annual bonus potential, 25 days annual leave plus bank holidays rising with service. There is also an option to purchase a further week’s holiday (5 days), plus company pension scheme with highly competitive contribution rates.

Type: Permanent, Full time

Location: Hybrid working - 3 days per week in the Sheffield office at Royal Mail, Pond Street, Sheffield, S98 6HR

Are you a current or aspiring Payroll Team Leader with exceptional team management skills who excels when supporting exceptionally talented and dedicated professionals? Are you an inspirational leader who can support the further development of an already high-achieving team? Do you have experience working with complex and different pension schemes?

Royal Mail is currently recruiting for a Payroll Team Lead to develop, lead, and motivate a team in the delivery of a professional pensions and payroll service for the Royal Mail Pension Plan and Royal Mail Collective Pension Plan.

About the role:

You’ll lead a team of 12 Payroll Administrators in the delivery of accurate and efficient payroll services in accordance with the Trust Deed and Rules and the UK legislative and regulatory Pensions and Payroll frameworks while delivering all Royal Mail's financial and operational targets.

You’ll engage, develop, and nurture the team, role modeling Royal Mail Group values, ensuring that each team member can maximize their individual potential and ensuring that HR Services has the continued capability to deliver current and future service requirements.

Ensure appropriate controls are in place and operating effectively to guarantee fully compliant delivery of services coupled with analysis of team performance data to drive efficiency.

You’ll manage stakeholder relationships with clients, key suppliers, pension trustees, including HMRC, finance, HR services, internal and external auditors.

About You:

To be successful in this role you will need to demonstrate that you are an experienced payroll practitioner with a strong understanding of:

1. Payroll and HMRC rules and regulations
2. UK pensions, particularly Collective Defined Contribution Schemes, DB, and Career Average schemes
3. TPR regulations
4. PASA framework

You should also be able to demonstrate at interview your experience in:

• Developing, leading, coaching, mentoring, and motivating a large team and delivering a professional, customer-focused service within a commercial framework.
• Strong numeracy skills and the ability to analyze and interpret data, with a history of driving efficiency.
• Demonstrably strong written and verbal communication skills.
• Proven exponent of Service improvement tools & techniques, with a history of challenging the ‘status quo’ leading to the delivery of both transformational and incremental change.
• Professional payroll qualification (e.g., CIPP).
• Professional Pensions qualification or studying towards (APE, QPA, PMI or equivalent).

Next Steps:

Closing Date: Wednesday 23rd October 2024. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a face-to-face interview consisting of competency-based and role-specific questions and a presentation. We plan to hold interviews on Thursday 31st October 2024 at Royal Mail, Pond Street, Sheffield, S98 6HR.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare and ensure you have your best examples in mind.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.