Service Support Coordinator

A well-established company based in Castle Donington is currently seeking a Service Support Coordinator to cover a 15-month maternity leave within the team. You will be taking calls and notes from clients and assigning them to the relevant team.

Duties:

1. Taking calls from customers who are having problems with their machines in the factories.
2. Answering calls and getting details of the issues.
3. Creating a case on CRM.
4. Assigning to the technical support queue.

As the Service Support Coordinator, you will have excellent telephone manners along with good IT skills. Previous experience of using Salesforce would be advantageous.

Applicants must also have a high attention to detail, as well as be able to work under pressure. In return, you will be offered a salary of £25,000 to £27,000, 25 days' holiday plus bank holidays, a pension scheme, and free parking.

Working hours are Monday to Friday, 8:30 am - 5:00 pm with an hour for lunch, office-based. This is a fixed-term contract role for 15 months covering maternity leave.