Service Support Coordinator

Service Support Coordinator

Are you an experienced administrator looking for a new opportunity?

Do you have experience of working in a fast-paced environment within a large organisation?

Are you passionate about engaging with others and working as part of a team to achieve shared goals?

Who We Are

As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.

Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in our Dundee Regional Centre. The successful candidate may be required to travel between regional centres depending on national availability.

The Role

This role will provide support to NHS 24 services within a contact centre environment. As a Service Support Coordinator, you will support your NHS 24 colleagues to ensure the delivery of effective and appropriate care is being provided at all times. This post involves shift working and will also require weekend working and public holiday working. The working pattern can change, although sufficient notice would be provided.

Key Responsibilities

1. To provide a supporting role to all internal staff and external visitors to NHS 24 Contact Centres and demonstrate a professional first point of contact for all.
2. To provide support in terms of hospitality, facilities, adverse incidents, and general assistance and administration as and when required.
3. To support an ever-changing NHS 24 centre, providing support for all frontline staff & managers across the estates covering both the in and out of hours period.
4. Daily management of wide-ranging issues, across the full NHS 24 estate & local sites including health & safety and technical faults, obtaining detailed information on precise issues and providing clear and technical guidance by telephone.
5. Undertake stock checks and always maintain adequate stock levels.
6. Various other duties included with the Job Pack attached.

Successful applicant will:

Have general administration experience to a HNC level or equivalent and hold further additional experience in the following areas:

1. Customer focused/related environment.
2. Working in or with an ‘in house’ Fault desk department.
3. Dealing with and knowledge of H&S regulations.
4. Undertaking Workplace inspections.
5. Using office software packages including Excel, PowerPoint, Microsoft Word.
6. Ability to work autonomously or as a fully supportive and integrated team player.
7. Contributing to effective performance in achieving strategic goals for the Department.

Desirable

1. Experience in NHS or public sector.
2. Knowledge of patient-focused environment.

Benefits

NHS 24 offers a complete benefits package, with a permanent contract on Band 4 Contract - £29,116 - £31,670 (Pro Rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.

We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:

1. 35 days annual leave (rising to 41) pro-rata.
2. Development opportunities including study bursaries, e-learning and classroom-based courses.
3. Enhanced pay for working public holidays.
4. Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme.
5. NHS discounts on goods and services.
6. HELP, employee support and assistance.

This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.

Interested?

Please download the Digital Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.

We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

Our mission at NHS 24 is to create a workplace where everyone feels welcome, valued and part of the team. As an organisation that promotes inclusion, we celebrate difference, and we encourage everyone who joins us to be themselves at work.

We are progressing an Anti-Racism Action Plan, which builds on our existing equalities work, and this will help us to measure our progress towards becoming an anti-racist organisation.

NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.