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Service Support Advisor

Huntress

Milton Keynes

Hybrid

GBP 26,000

Full time

24 days ago

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Join a dynamic team as a Service Support Advisor in a forward-thinking company, where you will deliver exceptional customer service. This role involves handling inbound calls, managing email inquiries, and collaborating with various departments to ensure customer satisfaction. Enjoy a hybrid working model after training, allowing for a balanced work-life environment. With a competitive salary and an array of benefits including a contributory pension, life assurance, and generous leave, this is a fantastic opportunity for those who thrive in fast-paced settings and are dedicated to providing top-notch service. Don't miss out on being part of this exciting journey!

Contributory Pension

Life Assurance

25 Days Annual Leave

Employee Assistance Programme

Seasonal Flu Voucher

Staff Savings Scheme

Free On-Site Parking

Free Tea and Coffee

Dress Down Days

Staff Events

Experience in a busy customer-facing office required.
Ability to work under pressure with excellent attention to detail.

Handle inbound customer calls and manage email responses.
Log calls, update customers on repair status, and resolve complaints.
Support Business Development Managers with admin tasks.

Customer Service

Communication Skills

Attention to Detail

Problem Solving

Experience in Customer-Facing Roles

CRM System

We are recruiting for a Service Support Advisor based in Milton Keynes on a full time, permanent basis. The hours are Monday to Friday, 8:30am - 5pm and paying a salary of £25,200. You will be required to work one Saturday per month (which is paid at overtime).

This role offers hybrid working (3 days in office, 2 days from home) after the training/induction period, as well as amazing benefits.

The successful candidate will be delivering excellent customer service to customers, while handling inbound calls and responding to emails. As an advisor within the Service Support Team, you will be liaising with Account Coordinators, Service Call Planners, and Service Technicians. You will also collaborate with internal colleagues within other departments.

Duties:

Handling inbound customer calls efficiently
Managing an inbox and responding to emails
Logging calls and updating customers on their repair calls - advising them of any delays/job status
Providing pricing upon requests
Investigating and resolving customer complaints, quickly and patiently
Supporting Business Development Managers with ad hoc admin tasks when required
Producing customer quotations and parts orders
Tracking warehouse orders to coordinate delivery with technician schedules
Uploading documents onto the CRM system and maintaining accurate customer information

Benefits include hybrid working (3 days in the office), Contributory Pension, Life assurance, 25 days annual leave plus bank holidays, Employee Assistance Programme, Seasonal Flu Voucher, Staff Savings Scheme, Free on-site Parking, Free Tea and Coffee, Dress Down Days, and Staff Events.

If you have experience working in a busy customer-facing office and can work under pressure, with excellent attention to detail, then we would love to tell you more about this exciting company and opportunity.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.

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