Service Quality Specialist

The Solution Automotive Recruitment; Preston; On-site; GBP 35,000 - 42,000; Full time

Job description

Our client is looking to recruit a Service Quality Specialist at their prestigious dealership.

In many ways this is a Warranty related role, but our client is looking for someone who is technical. So, this would suit a skilled and diagnostic technician who is looking to 'get off the spanners'!

It will be your responsibility to ensure that all warranty submissions including credits, claims, rejections and goodwill gestures are correctly administered and the correct processes have been followed. You'll do checks on all warranty related correspondence and paperwork as well as ensuring the computerised system is kept up to date.

Working closely with frontline staff you'll give regular support and guidance for warranty work that is carried out and you'll be looking for ways to continually improve processes and systems. You'll be organised and be ready to be audited at any time.

The job:

1. Completing all warranty claims
2. Providing feedback to frontline service teams
3. Ensuring all work is up to date and audit ready
4. Working with the Aftersales Manager on claims validity
5. Reconciling of all records

About you:

1. Previous experience as a Technician or Warranty Specialist
2. Experience of working within a dealership
3. Excellent attention to detail
4. Experience of managing your own workload
5. Strong communication skills - both written and verbal
6. Excellent organisation and time keeping skills

Benefits:

1. Extremely competitive salary and bonus structure
2. 25 days holiday (plus bank holidays)
3. Additional day's holiday on your birthday
4. Discount retail shopping platform
5. Company pension scheme
6. Death in Service policy
7. Work wear supplied
8. Training, coaching, and development funded
9. Incentives and rewards
10. Free tickets to local and national events
11. On site car parking

Salary:

Basic - 35k

OTE - 40k - 42k

Hours:

Mon - Fri - 8.30am - 5.00pm

Sat mornings - 8.30am - 12.30pm (1 in 3)

If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.