Service Portfolio Management Specialist

easyJet; Luton; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Service Portfolio Management Specialist

Luton/Hybrid

COMPANY

When it comes to innovation and achievement there are few organisations with a better track record. Join us and you’ll be able to play a big part in the success of our highly successful, fast-paced business that opens up Europe so people can exercise their get-up-and-go. With over 250 aircraft flying over 700 routes to more than 30 countries, we’re the UK’s largest airline, the fourth largest in Europe and the tenth largest in the world. Flying over 70 million passengers a year, we employ over 10,000 people. Its big-scale stuff and we’re still growing.

Team

The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions.

As part of the ITSO organisation, the Orchestration team manages and oversees the value delivery of the Infrastructure & Operations Platforms (I&O) and Workplace Products. The ITSO Orchestration team provides the Platform and Product teams with processes, guidance and governance on the following topics:

• I&O Platforms partnering.
• Service portfolio management.
• Architecture.
• Service integration.
• Value and performance management.

Outside of ITSO, the Orchestration team also works in close collaboration with other IT Domains, such as IT Strategy and Architecture, Change and Portfolio and Digital Safety teams.

Job Purpose

The Service Portfolio Management Specialist manages either the I&O Platforms or Workplace Products portfolio, ensuring seamless delivery planning, service portfolio optimisation, and portfolio alignment within other portfolios. This role entails critical aspects of service portfolio governance and oversight activities that ensure the coordinated delivery of expected outcomes and value within an agreed timeframe.

Job Accountabilities

Service Portfolio Management

• Portfolio Prioritisation: Prioritising different activities within the portfolio using clear and well-defined criteria and processes for prioritisation according to value – defined collaboratively with the easyJet Portfolio Delivery Leads.
• Portfolio Dependency Management: Proactively identifying and flagging critical instances of portfolio dependency and their potential effects on value delivery.
• Resource Allocation & Optimisation: Facilitating the allocation of resources to various initiatives within their portfolio and proactively helping solve conflicts in resource allocation to yield the maximum value for business and IT stakeholders.
• Portfolio Governance: Run portfolio governance as defined by the Service Portfolio Lead. Helping to establish adequate portfolio governance to clarify how portfolio decisions are made and who is accountable for them.
• Portfolio Optimisation: Driving continuous improvement initiatives, such as service improvement activities, automation strategies, process improvements. Establishing standard prioritisation frameworks that help make clear and sometimes difficult decisions. Implementing best practices, and leveraging lessons learned from previous iterations.
• Portfolio Planning: Planning their portfolio by facilitating the definition of forward-looking roadmaps and by ensuring that these roadmaps are aligned with expected business and IT outcomes. Organise the Platform/Product Increment (PI) planning sessions within their portfolio to align delivery roadmaps and manage dependencies within and across teams.

IT Stakeholder Management

• Communication & Coordination: Effectively communicating about their service portfolio and plan and ensuring coordination and alignment with the rest of the IT portfolio. Collaborating on planning and forecasting I&O Platform or Workplace Product demand and capacity with the I&O Platforms Partner or Workplace Product leadership.

Risk & Compliance Management

• Delivery Risk Management: Proactively collaborating with Product and Platforms teams in order to identify risks in the delivery of the service portfolio. Defining mitigation actions to address major risks to the successful delivery of the service portfolio.

Skills & Experience

• Previous experience within an IT department with service portfolio management related tasks.
• Experience in IT governance within a large or complex organisation.
• Planning & orchestration skills: strategic planning, platform or product lifecycle management, demand management and capacity planning.
• Proven stakeholder facilitation, communication and stakeholder management skills.
• Experienced in managing and delivering through third party suppliers, focusing on business outcomes and employee experience.
• Service management skills: experience with incident management, problem management and change management and ideally ITIL certification.
• Data-savvy: strong data analysis skills.
• Budgeting and financial management skills.

What you’ll get in return:

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 7% pension
• Life Insurance
• Work Away Scheme
• Flexible benefits package
• Excellent staff travel benefits

About easyJet: At easyJet our aim is to make low-cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front-line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

We support hybrid working and we spend three days per week in the office.

Apply: Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.