Service Operations Officer - Forecasting and Planning

Rolls-Royce; Derby; Hybrid; GBP 35,000 - 65,000

Job description

Job Description Service Operations Officer - Forecasting & Planning Specialist

Full time

Derby / Hybrid 3 days on-site

As a Forecasting and Planning Specialist within our Data Services Team, you will ensure the Civil Airlines business receives timely and accurate forecasting services. Our aim is to enhance delivery and increase the value of the customer facing business unit’s aftermarket services. Based in Derby, the Forecasting team is critical to the success of Rolls-Royce's digital ambition.

The team deliver over 1200 shop visit removal forecasts per year for every customer fleet, with each forecast spanning up to 25 years. These forecasts predict the expected number of engine flying hours and shop visits enabling Rolls-Royce to optimise the financial outcome from our contracts. The team are also developing an exciting new service offering called Candidate Planning which will transform the way the Fleet Planning organisation plan Engine Shop Visits on a 2-year horizon.

Everything we do comes back to our vision of powering the digital revolution. To make that happen we're building on our current digital capability, which will take our customer offering from great to extraordinary. Here, our engineering expertise, global reach and deep industry knowledge come together to deliver outstanding customer relationships and solutions. That's why we're looking for technical problem solvers, innovative thinkers and data manipulators.

We are looking for someone who is self-motivated and who has a proven history of continuous improvement, always looking to make the service better.

Key Accountabilities

1. Production and delivery of forecasts to support Civil Airlines business planning cycles
   • Managing service requests through the centralised mailbox
   • Operation and configuration of the Forecasting Toolset
2. First line support / service management for Forecasting Toolset
   • Maintain relationship with improvement programmes such as Forecasting Development Team, Business Planning and Forecasting Programme to ensure that the services voice is heard
   • Maintain relationship with lead users and consumers of the forecasts
   • Maintain appropriate governance of change
3. Identify & prioritise opportunities to simplify and increase efficiency & effectiveness
   • Ensure customer improvements are fully understood and adequately captured
   • Drive delivery of change
   • Measure forecast accuracy and demonstrate continuous improvement
   • Support effective communication with the Service Business Centre on standards and best practice

Desirable Skills and Knowledge

• Good level of competence using Excel, including VBA.
• Analytical and methodical approach to service delivery
• Strong task management with focus on timely delivery against customer requirements.
• Good communication skills including the ability to articulate complex information to technical and non-technical personnel.
• Ability to influence others
• Team Player, always willing to share knowledge and best practice
• Experience identifying and developing tool and process improvements
• Flexible, willing and able to learn new skills and apply them to a variety of problems

Please be aware that the priority will be given to employees identified as being at high risk.

Beyond Tomorrow

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential.

You can learn more about our global Diversity and Inclusion strategy here

So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role. Click here for more details on how we can support you.

Location: Derby with the possibility of hybrid flexible working (UK).

Job Category Service Operations Posting Date 31 Mar 2025; 00:03 Posting End Date 13 Apr 2025