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Service Operations Business Analyst
TN United Kingdom
High Wycombe
On-site
GBP 35,000 - 55,000
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Job summary
An established industry player is seeking a Service Operations Business Analyst to enhance their Field Maintenance Management systems across Europe. This role requires a candidate with a strong background in data analysis, particularly in SQL and experience with Field Service Management systems. You will be responsible for understanding and documenting service delivery processes, analyzing business needs, and developing comprehensive documentation. This position offers a unique opportunity to work in a dynamic environment, collaborating with both service and IT teams to drive operational excellence. If you're eager to make a significant impact in a growing sector, this role is for you.
Qualifications
- Experience in Service process analysis and Field Service Management systems.
- Strong SQL and Power BI skills are essential for this role.
Responsibilities
- Documenting and mapping Equipment Services delivery processes.
- Analyzing business needs and identifying optimization opportunities.
Skills
Analytical experience supporting a Service process
Experience of Field Service Management systems
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence knowledge
Good conceptual, analytical, and communication skills
Power BI or similar analytical tools
Education
Bachelor’s degree in Business, IT, engineering, or a related field
Tools
Power BI
SQL
Job description
Expert Employment
High Wycombe, United Kingdom
Other
Yes
641d64ff5a69
6
02.04.2025
17.05.2025
Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe. The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills:
- Analytical experience supporting a Service process.
- Experience of Field Service Management systems.
- SQL report writing experience.
- Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
- Bachelor’s degree in Business, IT, engineering, or a related field.
- Good conceptual, analytical, and communication skills.
- Power BI or similar analytical tools.
Responsibilities:
- Understanding, documenting and mapping Equipment Services delivery processes.
- Analysing the Service Operations business needs and identifying Services problems or optimisation opportunities.
- Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
- Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing.
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Created on 02/04/2025 by TN United Kingdom
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