Service Manager - Electronic Security

HP4 Recruitment Ltd; Hatfield; On-site; GBP 60,000 - 70,000; Full time

Job description

Service & Maintenance Manager - Hatfield - £60,000+ Per Annum

Package Overview:

1. Basic Salary: £60,000+ per annum (Dependent on experience)
2. Full-Time, Permanent Position
3. Location: Hatfield
4. Company Vehicle Allowance
5. Private Healthcare (after 6-month probation)
6. Pension Scheme (after 3 months of employment)
7. Laptop & Mobile Phone Provided
8. Annual Leave: 30 days

Company Overview - Service & Maintenance Manager
Our client is a well-established, independent security solutions provider with over 25 years of industry experience. They design, install, maintain, and support high-level security systems and act as a trusted security partner to their clients—offering expert advice, the latest technology, and a consistently professional service.

Service & Maintenance Manager - Role and Responsibilities:

1. Managing and organising new work orders, scheduling engineers, and ordering required equipment
2. Overseeing works in progress and ensuring all documentation is completed accurately
3. Direct management of up to 5 Engineers and 2 Administrative Staff
4. Scheduling of maintenance visits and preparation of related documentation
5. Conducting client and site visits to ensure service level agreements (SLAs) and high standards are maintained
6. Ensuring CRM system is consistently updated
7. Producing Risk Assessments & Method Statements
8. Conducting site surveys and generating quotations for small works
9. Overseeing and preparing for NSI audits and schedules
10. Managing engineers' schedules including access to plant, training, and equipment
11. Providing efficient resolution to customer queries
12. Acting as third-line telephone support for out-of-hours callouts (no site attendance)
13. Reporting directly to the Director
14. Office-based role (80%) with regular site visits (20%)

Service & Maintenance Manager - Skills and Experience Required:

1. Minimum 5 years of experience in a Service & Maintenance Management role
2. Strong technical understanding of Access Control, CCTV, Intruder Alarms, and Intercom Systems
3. Sales and design experience in electronic security systems
4. Effective verbal and written communication skills
5. Experience with NSI Gold Standards and Health & Safety Management
6. Advanced computer literacy, especially with Microsoft Office (Excel proficiency essential)
7. Ability to work efficiently, manage a team, and maintain excellent client relationships

Interested?
Please send in your CV to be considered for this fantastic leadership opportunity in the electronic security industry.