Service Manager and Accreditation Lead

NHS; Ipswich, Tendring; On-site; GBP 46,000 - 53,000

Job description

East Suffolk and North Essex NHS Foundation Trust

An exciting opportunity has arisen to join our operational management team within the Community Diagnostic Centre (CDC) as a Service Manager and Accreditation Lead for 12 months across Clacton and Ipswich.

This role is ideal for a dynamic individual looking to expand their knowledge and leadership experience within the NHS.

As a Service Manager you will support the day to day operational service delivery, supporting the Operational Lead of the CDC. The CDC offers a wide range of services to help diagnose and treat patients, including MRI, CT, US, X-ray, Endoscopy, Bloods and Cardio-Respiratory. Part of this role will involve you leading on gaining and maintaining accreditation for the services at the CDC. You will need to inspire and engage the team around you to drive the accreditation processes. You will work closely with the leads of each service to develop, implement and monitor action plans to achieve accreditation for each area. You will also be required to monitor the activity performance of each modality and proactively identify any challenges and work with the leads on how these may be mitigated.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only. This will need to be discussed with your current line manager.

Main duties of the job

Working with a team of dedicated healthcare professionals to deliver our service, you will be able to develop your operational and management skills in a supportive and innovative atmosphere. This role plays a major role in the continuing development of service delivery for the benefit of our patients where care and compassion are central to everything we do.

As a Service Manager you will be part of the Clinical Delivery Group leadership team that supports the achievement of the financial performance and operational objectives ensuring workforce, accommodation and equipment resources are optimized.

In conjunction with the Operational Lead Community Diagnostic Centre, Assistant General Manager Medical Imaging and General Manager, you will provide operational management support to the service. Alongside the operations team you will manage all aspects of operational delivery to agreed quality standards and within the resource and income base available, to support the Trust's development as a clinically led organisation.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

• Evidence of managing clinical services
• Project or Change management
• Significant proven experience of NHS waiting list management
• Significant proven experience of administration management
• Significant proven experience of customer care
• Significant proven experience of working with multi-disciplinary team
• Significant proven experience of portal user
• Experience of leading on projects involving multidisciplinary staff in order to improve service delivery / performance

Qualifications

• Educated to degree level or equivalent demonstrable experience
• Post graduate diploma in Management or equivalent experience
• Knowledge and skills to Masters level through relevant experience or qualification
• Health service management qualification or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust

Operational Lead CDC, Assistant General Manager

£46,148 to £52,809 a year pro rata