Service Manager - Anaesthetics and Data Quality

Service Manager - Anaesthetics and Data Quality

Guy's and St Thomas' NHS Foundation Trust

An exciting opportunity has come up to join the Theatres, Anaesthesia and Perioperative Medicine directorate as the Service Manager for Anaesthetics and Data Quality.

We are looking for an enthusiastic manager with a strong operational background managing both inpatient and outpatient clinical services, excellent communication skills and a passion for delivering high quality patient care.

The Service Manager (SM) is accountable to the General Manager and Clinical Leads. The purpose of the SM is responsibility for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

The SM will also be responsible for delivering delegated improvements within a service to meet patient expectations as well as ensure the required capacity to meet key clinical performance targets.

The post holder will also offer a high level of support to the senior management team.

Main duties of the job

Responsible for overseeing daily operations in Anaesthetics and Data Quality. This includes managing services to meet performance targets, resolving operational issues, and ensuring compliance with Trust policies. The role involves managing staff deployment, anticipating shortages, and addressing performance and disciplinary matters, while ensuring clinical and medical rotas are effectively managed.

The Service Manager is also tasked with implementing risk management and governance processes, resolving complaints, and ensuring compliance with governance standards. They are responsible for managing budgets, identifying cost-saving opportunities, and supporting business case development to meet service needs.

Additionally, the Service Manager leads on service improvement and strategic initiatives, contributing to modernising patient care and aligning services with Trust and NHS objectives.

The role will hold key relationships with stakeholders across the multi-disciplinary team. These include, but are not limited to:

• General Manager
• Deputy General Manager
• Matron
• Assistant Service Manager
• Consultants and Junior Medical Staff
• Nursing Staff
• Clinical Nurse Specialists
• Allied Health Professionals
• Administrative and Clerical Support Staff

About us

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best-known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high-quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

The Theatres, Anaesthetics and Perioperative Medicine directorate is one of the largest clinical support directorates, managing 44 operating theatres across multiple sites, including St. Thomas and Guy's Hospitals, as well as satellite locations. These theatres are nationally benchmarked for their high productivity, supporting both elective and emergency surgeries.

With approximately 900 staff, including a large medical and nursing workforce, the directorate plays a critical role in providing anaesthetic and allied staff support. Significant growth is anticipated with workforce development, theatre estate improvements, and capacity expansion. The Service Manager is pivotal in ensuring operational performance and leading service improvements and redesign.

Job responsibilities

For further information on this role, please review the job description and contact James Oakley, Deputy General Manager (James.Oakley@gstt.nhs.uk)

Person Specification

Education and Qualifications

• Educated to degree level or equivalent knowledge, skills and experience.
• Evidence of recent Continuing Professional Development.
• Understanding of lean methodology.
• Evidence of managing successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
• Operational experience in managing specific services including design, development, implementation and management of change in a multi-professional environment.
• Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.
• Knowledge and understanding of the changing NHS environment.
• Managing Consultants and junior doctors.

Skills/ Knowledge/ Ability

• Knowledge of operations and / or project management methodologies and techniques.
• Knowledge of contract management.
• Understanding and track record of successful change and project management.
• Effective people and project management skills.
• Use analytical and judgement skills including understanding and application of complex statistical and numerical data.
• Work flexibly and prioritise in response to changing demands and requirements.
• Excellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills.
• Excellent management skills including motivating and coaching staff.
• Excellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
• Ability to find innovative ways of solving or pre-empting problems.
• IT literate, including competency in MS Office programmes and in particular in Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.