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Service Manager
Adam Curtis Specialist Automotive Recruitment Consultancy Ltd
Guildford
On-site
GBP 40,000 - 45,000
Full time
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Job summary
An established industry player is seeking a dedicated Service Manager to lead a dynamic team in Guildford. This role involves ensuring exceptional service delivery, achieving budget targets, and fostering a collaborative environment among technicians and service advisors. The ideal candidate will possess strong management skills and a passion for the automotive sector, driving customer satisfaction and loyalty. Join a company that values excellence and offers a supportive atmosphere for professional growth. If you are ready to take your automotive career to the next level, this opportunity is perfect for you.
Qualifications
- Proven experience as a Service Manager in a busy main dealer is essential.
- Ability to manage a diverse team effectively.
Responsibilities
- Ensure budget targets are met and manage a team of service advisors and technicians.
- Conduct daily audits and maintain high efficiency in service operations.
Skills
Education
Job description
Service Manager
£40-45k basic with £50-55k OTE
Guildford
Permanent/Full Time
Monday to Friday (8 – 5.30pm)
A fantastic opportunity has arisen for an experienced Service Manager! The successful candidate will join a hardworking team, committed to providing top-notch service to their valued customers. If you are passionate about furthering your automotive career and would like to find out some more information – please reach out to us today!
- Ensuring budget targets are achieved.
- Managing a team of 3 Service Advisors, 1 Workshop Controller, 1 Administrator, and 8 Technicians, ensuring all staff have a development and training schedule and that they are all trained on service and customer-facing systems to a competent level.
- Carrying out daily audit checks on job cards ensuring accuracy of all information and reporting and resolving any issues.
- Ensuring KPI’s are achieved.
- Maintaining a high level of efficiency in ensuring all response times to bookings, calls, return calls, authority requests, paperwork requests, and any element of the daily role that requires work to be completed to an internal or external deadline.
- Ensuring all warranty claims are registered and followed up for payment.
- Carrying out weekly/monthly performance reviews and departmental meetings.
- Understanding budgets and monthly accounts.
- Proven experience working as a Service Manager/Aftersales Manager within a busy main dealer is essential.
- Previous experience managing a team.
- Technical skills are advantageous but not essential.
- Well-presented with excellent interpersonal and organisational skills.
- Ability to build rapport and create lasting relationships which lead to customer loyalty and referrals.
- Excellent communication skills.
For further details on this role, please submit your CV to Stacey Hunt of ACS Recruitment Consultancy.
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