Service Liaison Assistant

An exciting opportunity has arisen for a Service Liaison Assistant to join our Urgent Community Hub within the division of Therapies, Dietetics and Community Services. We are looking for a highly motivated and enthusiastic individual with the following attributes to join our team:

• Hard working and self-motivated
• Ability to work under pressure in order to meet deadlines
• Excellent communication skills
• Computer literate with excellent keyboard skills
• Good team player

Main duties of the job

You will provide efficient support to our Urgent Community Hub. As a Service Liaison Assistant, you will work alongside our Nursing/Triage Team and colleagues to ensure that calls are taken promptly and essential details about patients' conditions, locations, and logging the information accurately on our system. You will act as a main point of contact for patients and medical staff on behalf of the Urgent Community Hub, ensuring all queries are answered with skill, sensitivity, and in a courteous, caring, and professional manner. It will be essential that you are able to work using your own initiative compatible with the role, work well with others, have patience, and the ability to remain calm in stressful situations, and that you maintain confidentiality at all times. You will be required to carry out all duties in such a way as to make a direct and positive contribution to both patients and our department.

Having recent experience of working within a busy office environment, ideally within the NHS, is required. You should have a good command of English and a good working knowledge of Word and Excel. You should have experience in Electronic Patient Record. Medical terminology would be an advantage, and good inter-personal skills and an ability to prioritize your workload are required.

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.

As a Trust, we are on a journey to excellence, and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for 'would you recommend the Trust as a place to work?', and we were one of the most improved for staff engagement overall.

But don't just take our word for it; each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognizing their achievements. Our people make a difference to the lives of patients every day, and we are proud of the improvements we are making.

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trust's values of Ambitious, Caring, and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route, please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship.

From the 09 April 2025, we cannot sponsor band 3 entry level roles.

Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification

Qualifications

• English and Maths GCSE grade C/4 or above
• IT GCSE Grade C/4 or above
• NHS System 1

Experience

• Previous experience in an office environment

Knowledge

• Demonstrates knowledge of policies, and procedures e.g., NHS national policies, standards, requirements, and directions that relate to information governance.
• Be able to demonstrate an understanding of the role of an admin and clerical worker.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.