Service Lead / Service Manager

Reference: P8JOB5796 |Specialist area: Management |Sector: Social Care

Pyramid8 are supporting a growing organisation in the recruitment of a Service Lead for a supported living service based in Prestwich Manchester. The Service Manager is responsible for ensuring the organisation provides a person-centred service to all members, building relationships with them, their families and the local community.

They are a respected organisation who help over 100 young people with learning disabilities providing education, supported living and employment services.

Role

• To work alongside the Registered Manager, organising and writing care and support plans, and risk assessments. Also supporting staff to provide person centred services to our members, adhering to organisational policies and procedures and quality systems.
• To be responsible for the delivery of the service which takes into account all of the day-to-day operational requirements, and also quality measurements and monitoring.
• To deputise for the Registered Manager and be the responsible manager in their absence carrying out all the duties that this position entails.
• To ensure the service has the required level of resources to support members, including ensuring that the service is fully staffed according to agreed levels.
• To ensure that all members are aware of all social, recreational, and community opportunities and events and facilitate necessary access
• To be responsible for the rostering of Support Workers by ensuring that rotas are produced well in advance of the month and the staff team are fully aware of where they are working for the next 4 weeks.
• To efficiently manage rota changes when they arise and cover support shifts when required. • To deploy staff in a way which maximises cost efficiency whilst meeting the demands of members.
• To ensure that appropriate person-centred support arrangements are in place for each member and reviewed in line with organisational policies and procedures

Requirements

• NVQ in Health and Social Care Level 4 or equivalent
• Previous experience in a supported living service
• Working knowledge of CQC and Safeguarding standards
• Full Clean Driving License and use of own vehicle