Service Lead

ABL Health and Durham County Council and Public Health focus on supporting people to quit smoking and other tobacco products. Working with a multi-disciplinary team of professionals, external stakeholders, and partners to ensure the service is tackling health inequalities across the population of County Durham.

Main duties of the job

Your key responsibilities will be:

• Supporting and directing staff (paid and voluntary) to ensure KPIs and quit targets are achieved by the service.
• To lead, promote, and deliver an innovative service, ensuring equitable provision across the County.
• To be proactive in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose smoking cessation service.
• Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders, and commissioners.
• Develop and maintain internal standard operating procedures, and establish and update referral routes into and out of the service.
• To ensure the safeguarding of adults and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures.
• To ensure that risk assessments, risk registers, and cases are prioritised following safeguarding protocols.
• To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of people accessing services.
• Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback.
• Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management.

About us

ABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC registered provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant health care services in partnership with individuals, communities, and stakeholders.

We are a values-driven organisation, dedicated to reducing health inequalities and improving people's lives. We would love to hear from you if you would like the opportunity to work with a close team of committed professionals and share our values of designing and delivering health services.

Job responsibilities

You will effectively and efficiently manage the operational delivery of the Specialist Stop Smoking Service in County Durham.

Your key responsibilities will be:

• Supporting and directing staff (paid and voluntary) to ensure KPIs and quit targets are achieved by the service.
• To lead, promote, and deliver an innovative service, ensuring equitable provision across the County.
• To be proactive in ensuring own continuous professional development to gain the skills required to deliver a fit for purpose smoking cessation service.
• Develop and evolve the service, co-produced with service users to continuously meet the changing needs of local people, communities, stakeholders, and commissioners.
• Develop and maintain internal standard operating procedures, and establish and update referral routes into and out of the service.
• To ensure the safeguarding of adults and children is paramount for all staff and that they act accordingly within ABL Policy and Procedures.
• To ensure that risk assessments, risk registers, and cases are prioritised following safeguarding protocols.
• To ensure that all staff provide services which are appropriate and professional to ensure the health and wellbeing of people accessing services.
• Ensure the maintenance, at all levels, of confidentiality in relation to agreed organisational policy.
• Deliver an outcomes-based service delivery model, achieving and exceeding KPIs, ensuring effective allocation of resources and being responsive to service user, partner, and commissioner feedback.
• To ensure all monitoring and records are kept up to date, secure, and used appropriately.
• Ensure high-quality contract performance across all of its key elements, along with effective reporting and budget management.
• To provide information, qualitative and quantitative data and reporting in a timely manner.
• To attend relevant and appropriate management meetings, team meetings, performance review boards, and external steering groups.
• To attend and manage regular supervisory sessions with all staff and volunteers you have responsibility for in line with ABL policies.
• To provide training to internal staff, volunteers, placements, and external agencies as required.
• To provide leadership and support to our team and be a key member of day-to-day operations, supporting the delivery of KPIs.

You will be a motivated, passionate, experienced, organised, and proactive leader, with preferable experience in Public Health, managing services and delivery teams. You will take a strength-based approach to all community delivery, be a solution-based practitioner, and be constantly looking to innovate. The role will require dynamic operational leadership which embraces ABL's vision and values.

This is a demanding job, but you will not be on your own. ABL's highly experienced and professional multi-disciplinary team of Health and Social Care professionals, Business Intelligence, Service Development, Governance, Finance, and Business Development specialists are there to support. Additionally, existing experienced delivery teams will be available to support you to drive the service forward.

This is a senior role working under the management of ABL's Senior Operational Team and you will support the Head of Service when reporting to ABL's monthly performance board.

The role will be varied, challenging, and rewarding as you lead the service delivery, ongoing innovation, and service development.

Person Specification

Qualifications

• At least 3 years in a Public Health-related field.

Job Specific Requirements

• The ability to travel independently across County Durham and as required to ABL Health HQ in Greater Manchester/any other ABL delivery locations.
• Work flexibly and adapt to suit service needs.

Experience

• Proven experience in team leadership, maintenance of effective professional boundaries, and service adherence to organizational policy and procedure, including the use of management data tools to enhance service quality and performance.
• Excellent people management skills and a compassionate leader; demonstrated motivational interviewing skills and experience in performance management.
• Experience of supporting day-to-day operational demands in a performance-focused environment, supporting Head of Service to lead and direct a senior delivery team of advisors.
• Experience of triaging safety needs and safeguarding procedures.
• Experience of supervising MDTs.
• Experience in managing risk.
• Experience of working in and contributing to a team.
• Experience in managing confidentiality.
• Experience in managing case notes, particularly using an electronic case management system.
• Experience in using data analysis to inform areas of development.
• Experience in delivery/management of CYP mental health services.
• Experience within the CLA sector.
• Experience within a commissioning environment.

Skills and Knowledge

• Understanding of Public Health and evidence base.
• Demonstrable experience working with one or more of the following: GP Practices/Primary Care, Secondary Care, Schools and Colleges, VCFSE Sector, Social Care, Community health, CAMHS.
• Personable and approachable leader.
• Problem-solving and solution-focused approach.
• Knowledge of managing safeguarding and an ability to put this into practice.
• Ability to effectively prioritise workload, multi-tasking where necessary.
• Excellent organisational skills.
• Strong IT skills, particularly with use of Microsoft Office packages and databases.
• Knowledge of safeguarding in community health settings.
• Understanding of clinical and operational governance.
• Demonstrable experience and knowledge of techniques for community health engagement techniques.
• Demonstrable knowledge of behavior change theory and practice.
• Demonstrable experience of Asset-Based Community Development.
• Ability to recruit, induct, and support volunteers to the service.
• Knowledge of other agencies, both statutory and voluntary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

ABL Health Ltd

Address

Unit 3 The Greenhouse