Service Engineer - Software

Service Engineer - Software

A leading organization specializing in customized machinery solutions is looking for a Service Engineer - Software to support its growing customer base. This role offers flexibility for remote work and requires global travel to deliver technical support directly to clients, making it ideal for a professional with expertise in machinery servicing, commissioning, and software engineering.

Location: Remote work option available
Hours: Monday to Thursday, 08:30 to 17:00; Friday, 08:30 to 16:00
Overtime may be required for travel to customer sites.

Position Overview

The Service Engineer will play a pivotal role in the installation, commissioning, and servicing of machinery worldwide, with a focus on software support and customer interaction. Regular global travel is required to ensure seamless machine operation and to provide hands-on support, while remote work will allow for additional flexibility when not on-site.

Key Responsibilities

1. Conduct on-site visits worldwide to install, commission, and train clients on new machinery.
2. Develop, debug, and integrate software for production line setups.
3. Provide remote diagnostics and support for machine breakdowns, upgrades, and installations.
4. Liaise with internal teams and maintain up-to-date support logs for seamless remote support.
5. Collaborate with parts and service teams for accurate quotes and repair facilitation.
6. Assist with in-house testing and quality documentation, supporting remote diagnostics when feasible.

Required Skills and Experience

1. Education: Recognized qualification in Electronic, Electrical, or Control Engineering (e.g., BTEC, HNC).
2. Experience: Electrical/Software (PLC) engineering background, with certification for 3-phase installations. Minimum 5 years of experience in machinery servicing, fault-finding, and Siemens/Allen Bradley programming.
3. Skills: Proficient in troubleshooting and implementing reliable solutions. Effective communicator, able to work independently and remotely. Skilled in MS Office and documentation generation for remote and on-site use.

Additional Qualifications (Desirable)

1. Degree in electrical/control systems engineering, with or working towards chartered status.
2. Experience in packaging machinery commissioning, production line validation, and documentation.

Personal Attributes

1. Must hold a valid passport, with a willingness to travel globally.
2. Independent and self-motivated, with the ability to work remotely as needed.
3. Ability to manage tight deadlines and provide outstanding customer support.