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Service Engineer (Progression To Service Manager)

Ernest Gordon Recruitment Limited

York

On-site

GBP 35,000 - 40,000

Full time

4 days ago
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Job summary

An established industry player is seeking a Service Engineer ready to transition into a supervisory role. This position involves supporting engineers and providing first-line customer support in a dynamic environment. The role promises growth through a competitive bonus structure and training opportunities. Join a long-standing UK subsidiary of a global leader in packaging and labelling solutions, known for its commitment to quality and customer service. If you're looking to leverage your engineering expertise in a rewarding office-based role, this is an exciting opportunity to advance your career and make a significant impact.

Benefits

Company Bonus
On Call Allowance
Training Opportunities
Company Benefits

Qualifications

  • Experience in a Service Engineer role with a focus on customer support.
  • Background in automation, packaging, or engineering is essential.

Responsibilities

  • Provide aftersales support and ensure customer satisfaction.
  • Liaise with manufacturing and customers for effective service delivery.

Skills

Aftersales Support
Customer Service
Engineering Background
Automation Knowledge
Packaging Solutions

Education

Engineering Degree or Equivalent

Job description

Service Engineer (Progression to Service Manager)

£35,000-£40,000 + Company Bonus + On call allowance (phone only) + Progression + Training + Company Benefits

York

Are you a Service Engineer looking to move off the tools within a supervisory role where you will be responsible for supporting engineers, and be the first line of support for customers within the tight-knit, long established UK subsidiary of a global leading company offering the opportunity to greatly increase your earnings through a bonus and occasional on call?

This well-established company are the UK subsidiary company of a multi-billion turnover company who provide a range of packaging and labelling solutions for a varied client base primarily within the F&B and Ecommerce sectors. They have seen continual growth since their establishment in 1978 and due to an ever increasing workload are looking to further grow their team.

The Role:

  1. Aftersales work, look at drawings and check correct fit for project component
  2. Liaise with manufacturing team in Germany and customers to ensure high level of customer service
  3. Once product received arrange install and subsequent servicing
  4. Send service engineers job sheet and support with scheduling done effectively
  5. Office based role, regular customer interaction on phone
  6. On call 1 in 10, 5pm-8pm weekdays, Saturday / Sunday 9am-5:30pm - but phone only

The Person:
  1. Service Engineer looking to move off the tools
  2. Automation / Packaging / Engineering background
  3. Looking for an office based role, Commutable to York

Reference number: BBBH19167

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
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