Service Development Manager

Service Development Manager

Our client is a leading social care charity in the Northwest offering care and complex services across Mental Health and Learning Disabilities. They are growing exponentially and require a Service Development Manager for both the Mental Health and Learning Disability services.

These positions are offered as FT, home-based with travel to services within the Northwest. You will be required to own a car and drive across various service locations. This is a manager level position but with no direct reports.

Each position reports into the Director of Operations with the purpose of the role being to lead the development and rollout of services across the organisation.

You will be required to develop new, high-quality services as well as promoting the continuous improvement of existing services. The role will develop a strategic approach to engaging with healthcare professionals and organisations to improve and increase the services on offer. This will include the continued development of existing services and analysis of the need for further services in local areas.

To succeed in this position, you will have a credible background working within Health and Social Care and be able to fully understand the needs of people and how to build effective services to support them. It requires a strong partner network of both understanding and connections locally in the Northwest that will join together to build such a service. A proven background in family liaison and a thorough knowledge and experience of what Good/Outstanding in Social Care looks like alongside your ability to have impact at this level.

We want to hire someone who is committed to great care and has the ability to design and execute great care provision. This is a step above providing care; it’s really the wider piece that decides what care is needed, how care is provided and who/what is needed to make this happen.

Principal Accountabilities

• Develop business cases for service development and improvements where identified, responding to unmet needs.
• Deliver effective implementation and rollout of new services, producing operating guidelines and project management tools to assist in the delivery.
• Ensure that the people we support, their families, representatives and all key stakeholders are involved in service development and design where possible.
• Work with the Business Development Team where applicable, to further develop opportunities, providing narrative and support.
• Contribute to the development of plans, including the mapping of opportunities, stakeholders, unmet needs and priorities, including a plan for managing the transition into new areas.
• Ensure any new services development is based on reliable evidence.
• Work with the Heads of Ops to stay abreast of developments in commissioning, key health forums and policy changes which may have an impact on the delivery of services.
• Work with the Communications team to ensure that marketing of services is considered during the development stage.
• Ensure that services are operating and adhering to good information and clinical governance.
• Working with the Director of Quality, ensure that monitoring systems are in place to carry out effective evaluation of services.
• Explore and implement creative and innovative approaches to evaluating services, including an evaluation of impact.
• Ensure key learning from projects and service development is shared across the organisation, presenting findings when appropriate.
• Provide effective support to the Managers, evaluating their role during the development stages of new services.
• Support Area Managers in the delivery of local services and support.
• Support Area Managers with their engagement with healthcare professionals, building good working relationships to understand priorities and work in partnership when delivering local services.
• Identify partnership opportunities with local, regional and national organisations which may contribute to our services, investigating new ways of delivery with potential partners.
• Working with the Director of Quality ensure that our services comply with information governance, data protection, safeguarding and regulatory requirements and that quality assurance mechanisms are in place.
• Develop and maintain excellent working relationships with CQC, Social Services Departments, Commissioners and any other external regulatory body/stakeholders.

Requirements

• 5 years’ experience of developing new services, service redesign or process improvement, and experience of implementation, preferably in multiple locations.
• 3 years’ experience of delivering training/professional development ideally in a health or related service.
• Ability to assess risk to business and create strategies to minimise and drive business forward.
• Working collaboratively with sector managers as well as support function managers to align and develop business ideas.
• Good understanding of contract lifecycles.
• Strong understanding of commissioning structures.
• 3 years’ experience of working with senior managers to assist in the development of their local business plan – challenging them not to accept the status quo.
• Experience of working with senior managers to develop their business plan implementation strategy, setting stages, KPIs, target dates and identifying resources.
• Using data attained from Market and Competitor Analysis to drive business planning and direction of organisation.
• Working knowledge of the commissioning process within the Social Care sector.
• Working closely with the tender team to ensure that any activity is aligned to the overall business plan and to local business plans.
• Writing complex reports.
• Knowledge of business development and service improvement processes ideally within the NHS and/or social care sector. The ability to develop services and lead on service design, considering quality standards and best practices within the sector.
• Expertise in designing, costing, delivering and evaluating training/professional development programmes and an understanding/awareness of healthcare professional development requirements.

There is a salary circa £57K plus extensive benefits alongside a 35-hour working week.

Ideally based within 45 minutes of Liverpool and surrounding areas of the NW.