Service Development and Training Manager

Mersey and West Lancashire Teaching Hospitals NHS Trust; St Helens; On-site; GBP 46,000 - 53,000; Full time

Job description

Job Summary

To provide support to the operational service to deliver transformational change initiatives and e-solutions focused on improving the quality and efficiency of our service and to provide training to internal and external stakeholders.

Will work in the team to provide expert service development and change leadership skills to facilitate service-led transformational change.

Main duties of the job

The Lead Employer service provides employment services and HR expertise to resident doctors, dentists and public health specialty registrars across NHS England regions. The post holder will lead on service transformation, change projects and training.

About Us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services

Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Date posted
14 April 2025

Pay scheme
Agenda for change

Band
Band 7

Salary
£46,148 to £52,809 a year per annum

Contract
Permanent

Working pattern
Full-time

Reference number
409-6909748-A

Job locations
Jubilee Court
Waterside
St Helens
WA9 1TT

Job Description

Job responsibilities

KEY DUTIES

• Work with the service to identify innovative solutions to business challenges that will result in a step change in the services performance.
• Lead on the review and implementation of information systems to support the development of technology and move to electronic processes which support the effective provision of the lead employer service.
• Lead on Lead Employer process reviews and analysis to ensure that the most effective processes are in place to meet the requirements of stakeholders, in line with best practice, new initiatives, value for money and quality improvements.
• Scope, plan and organise a broad range of complex project development and implementation activities. Formulating and adjusting plans or strategies for the service including tangible service improvements, through leading a broad range of change programmes to develop innovative ways of delivering a high-quality service.
• Champion continuous improvement by constructively challenging existing customs and practices, introducing improvements where appropriate in order to deliver a recognised high-quality service.
• Drive and implement change initiatives regarding service improvements, in addition to driving, measuring and enhancing the productivity and performance of the team.
• Identify and review systems and processes that contribute to the transformation of back-office services and which deliver tangible cost savings and Trust efficiency targets.
• Design, maintain and continually develop HR information resources (e.g. intranet site, guidance documents and training materials) to support efficient, effective and timely communication with service users.
• Play a fundamental role in establishing a continuous improvement mind-set within the HR team, ensuring that all of our operating processes, policies and activities are reviewed from a customer/service user perspective.
• Fix legacy implementation issues and manual processes.
• Identify workarounds and eliminate or reduce them.
• Present workshops to large groups of staff regarding changes to processes, systems and training including the lead employer team and stakeholders as appropriate.
• Create and deliver an annual training programme to internal and external stakeholders, focused on improving data quality, reducing queries to the helpdesk and increasing awareness of the lead employer services.
• Analysis of performance data and capacity and demand data, assess projects, identifying areas for collaborative working.
• Plan and implement new ways of working, facilitate collaborative working, capacity planning.
• Undertake complex surveys to inform service development.
• Actively seek customer service feedback from service users and make recommendations for further improvements.
• Champion best practice.
• Contribute to the continued development and realisation of the benefits of the Electronic Staff Record system.
• Act as an advocate of modernisation and change and identify new ways of working that support patient focused efficient service delivery.
• Line management responsibilities including appraisals and attendance management as requested.
• Budget holder.

Person Specification

Qualifications Essential

• Educated to masters level or equivalent relevant work experience
• Evidence of continuing professional development
• CIPD qualified or working towards a CIPD qualification

Knowledge & Experience Essential

• HR experience
• Experience of process review and improvement
• Experience of implementing electronic systems to improve efficiencies
• Experience of project management
• Experience of managing change
• Experience of building team competence and capability
• Experience of line management
• Experience of developing effective relations with internal and external stakeholders

Desirable

• Worked in a change/project management role in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust

Address
Jubilee Court
Waterside
St Helens
WA9 1TT

Employer's website
https://www.merseywestlancs.nhs.uk/