Service Desk Technician

Service Desk Technician

Location: Milton Keynes South (Easy access to M1 Junc. 13, A5 – MK. Bedford, Luton, Bletchley, Aylesbury, Buckingham)

Salary: £24,000 per annum + benefits

Unfortunately, we cannot consider candidates with a VISA for this role. UK Passport holder or 5 years UK residency is required as you will undergo UK Security Clearance for this role.

Are you passionate about your career and have great enthusiasm to learn and develop your technical support skills?

This will be the role and company for you. We offer a progressive learning and developing environment and will enhance your skills, experience, and technical qualifications.

Key Questions:

1. Do you want to experience working in some of the UK’s most secured environments?
2. Do you have 12 months + commercial Service Desk experience?

If yes, then come and join my client who is a world-class security and digital transformation solutions provider. They are looking to further grow their Service Desk Team with an additional Service Desk Analyst.

Responsibilities:

As a Service Desk Analyst, you will deliver Service Desk activities, accurately registering calls for service and providing initial triage, resolving requests where possible or allocating requests for action to the appropriate person.

Required Knowledge:

1. Basic knowledge of Service desk operations and service management.
2. ITIL.
3. Operating systems including Office 365 administration, Windows 10, and MacOS.
4. Ability in the use and understanding of Microsoft applications.
5. IT Technologies such as MDM, Virtualisation, Networking, Storage, web application development, Sophos Antivirus.

You will need to cover 7am-7pm, working a shift pattern (7am-3pm or 11am – 7pm) and 1 in 4 weekends (£150 extra pay for weekends).

You will need to undergo UK Security Clearance, which will entail background checks covering any criminal history, credit and finance, and some wider elements, hence the need for a UK Passport or 5 years continuous UK residency.

Job Info

Job Title: Service Desk Technician

Company: CV-Library

Location: Milton Keynes, Buckinghamshire

Posted: Nov 22nd 2024

Closes:

Sector: IT

Contract: Permanent

Hours: Full Time