Service Desk Support- (Photocopiers)

Concept Information Technology; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job description

Location: Edinburgh, United Kingdom

Job Category: Service Desk Engineer

EU work permit required: Yes

Job Reference: BBBH75358_1738676468

Job Views: 13

Posted: 04.02.2025

Expiry Date: 21.03.2025

Job Description:

Role: Photocopier Service Desk Support

Package of up to £30,000 for an experienced engineer (37.5 hour week), 30 days annual leave (including statutory holidays), pension scheme.

Concept are actively seeking a skilled professional with a background in the print sector to join a busy team as a Service Desk Engineer. This site-based role involves providing 1st line technical assistance to customers, so a solid background within print is essential.

Requirements:

1. Solid experience in the print / MFD / Photocopier sector.
2. Passion for technology and a knack for resolving technical challenges.
3. Provide first-line support.
4. Assist with IT support tasks, including troubleshooting.
5. Diagnose and resolve networking issues, collaborating with other IT team members as needed.
6. Document all customer interactions in the support system.

Skills and Qualifications:

1. 10 years + within print.
2. Strong interest in software troubleshooting techniques and methodologies.
3. Excellent communication skills, with the ability to explain technical concepts to non-technical users.
4. Strong analytical skills with keen attention to detail.
5. Ability to work independently and as part of a team in a fast-paced environment.

The Application:

To apply for this position please follow the link on this page or send your CV to [contact email]. If you would like more information on this vacancy, or any others we may have, please contact Nikki on 07536 058 659.