Service Desk Support Engineer

Service Desk Support

Location: Chippenham

We are looking to grow our team with committed people to provide excellent customer support for our customers across the region.

The role
We are seeking a motivated Service Desk Support to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. This role requires a strong problem-solving mindset, excellent communication skills, and a passion for customer satisfaction. You will be responsible for incoming issues and service requests, categorizing and managing your workload.

This role is Monday to Friday, with core hours of 9:00 to 17:30. There may be a requirement to work the occasional weekend.

Transferable Skills and Experience

1. Process oriented
2. Comfortable with working towards SLAs and KPIs
3. Establishes working relationships with customers to deliver and enhance the service.
4. Takes ownership in obtaining the information, evidence, and data required to diagnose and resolve more complex problems (both new and known).
5. Escalates or gains support where appropriate.
6. Understands the requirements of the customer’s business, and the scope of the contract and knows how issues impact the delivery of service.
7. Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies, and techniques to deliver an enhanced service.
8. Strong attention to detail.

Benefits
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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