Service Desk Manager - IT Managed Service Provider, ITIL, 1st line / 2nd line

• Fast Growing MSP
• Opportunity for career development and growing and building a team

About Our Client

Our client is a well-established, medium-sized technology and telecoms company based in Manchester. The company is recognised for its commitment to innovation, delivering leading-edge technology and telecoms solutions to a diverse range of clients. They pride themselves on creating a supportive, progressive work environment.

Job Description

• Manage and coordinate the operations centre to ensure efficiency and productivity.
• Drive the development and implementation of operational procedures and policies.
• Work closely with support teams to resolve client issues promptly and effectively.
• Collaborate with stakeholders to identify and implement improvements in operational processes.
• Ensure compliance with industry regulations and company standards.
• Conduct performance reviews and provide constructive feedback to team members.
• Coordinate with HR to recruit, train, and retain qualified operations centre staff.
• Prepare and present operational reports to senior management.

The Successful Applicant

A successful Service Desk Manager should have:

• Significant prior experience of running a similar department at a management level
• ITIL Foundation required
• Experienced within ITIL Methodology including, Incident Management, Major Incident Management, Problem Management & Change Management
• Previous experience in managing an operations centre in the technology and telecoms industry.
• Strong organisational and leadership skills.
• Excellent communication and interpersonal skills.
• An ability to make decisive, informed decisions.
• Proficiency in project management and operational software.

What's on Offer

• An estimated salary range of £54,000 - £60,000 commensurate with skills and experience.
• A comprehensive benefits package.
• A supportive, inclusive company culture.
• Opportunity for career progression within the technology and telecoms sector.
• Generous holiday leave.

We invite qualified candidates who are passionate about enhancing operational efficiency in the technology and telecoms sector to apply.