Service Desk Manager

Service Desk Manager | Manchester (Hybrid, 3 Days Onsite)

Looking for your next step in IT service management? This is your chance to lead a high-performing team in a growing, innovative company that’s making big moves in both the public and private sector.

Why Join?

1. Work with cutting-edge tech and drive digital transformation. This business is a leader in their field, using cutting edge telephony and security solutions!
2. Clear career progression and plenty of development opportunities - 90% of roles are filled in this business via internal promotions.
3. A role where your leadership makes a real impact - you will have the chance to build a culture of a team of engineers in your own image.

What You’ll Be Doing:

1. Leading and developing a talented service desk team.
2. Ensuring top-tier service delivery and strong external client relationships.
3. Driving performance, refining processes, and building a culture.
4. Collaborating across teams to keep services evolving.

What We’re Looking For:

1. Strong grasp of ITIL processes (Incident & Change Management).
2. Experience with SLAs, service reporting, and process improvement for external customers.
3. Basic understanding of network, cloud, or infrastructure technologies.
4. You do not need to have all of the above!
5. We would also look at someone who is a Service Desk / NOC Team Lead looking to take the step up!

Hybrid role – 3 days per week in Manchester

The role is paying up to £60,000 (we could flex for the right person) + benefits (pension, private healthcare, regular pay reviews)