Service Desk Manager

Chroma is currently working with a successful telecoms company based in Greater Manchester who are looking for a Service Desk Manager to lead their service desk team. Offering up to £50K and hybrid working model (3 days per week onsite), this is an excellent opportunity for someone looking for a leadership and process focused role in an established organisation.

Benefits of the Service Desk Manager role include:

1. 25 days holidays (+Bank holidays)
2. Hybrid working
3. Life Assurance
4. Health cash plan
5. Industry training /certifications funded and more.

The company itself is one of the country’s most successful telecoms businesses supporting an impressive portfolio of clients across multiple industries.

As the Service Desk Manager, you will be responsible for:

1. Leading the service desk team to ensure that a top-quality service is delivered to customers.
2. Involved in the development of the service desk team and curating growth and development opportunities.
3. Managing the strategic development of the function and driving change around process management and ITIL best practice.

Service Desk Manager Essential Requirements:

1. Experience leading a service desk
2. Experience in a client facing position
3. Service desk process management

If this sounds like it may be of interest, then please apply here or get in touch with Anna via (url removed) or (phone number removed).