Service Desk Engineer - 2nd Line - MSP

• Location: Princes Risborough, Buckinghamshire
• Bonus/Benefits: £25k - £29k base salary plus great benefits
• Sector: I.T. & Communications
• Job Type: Permanent
• Work Hours: Full Time

Job Description

Are you an IT Service Desk or IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first class IT services to the education industry? You will be providing 2nd Line IT Support from a service desk, as well as managing key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a school in an IT Support capacity, but who feels that their progression opportunities are limited.

Role: IT Support Engineer aka 2nd Line Support, 1st Line Support, Service Desk Analyst, 3rd Line Support
Location: Princes Risborough, Buckinghamshire
Salary: £25k - £29k + great benefits
Working hours: Mon-Fri 8:30am-5pm

What you will bring to the role:

1. Previous experience in an IT Support, preferably to 2nd Line Support role.
2. Experience of working within a school, academy or College would be very highly desired and advantageous.
3. Previous experience in an MSP environment would be great but is not a necessity.
4. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony.
5. Experience supporting Office 365 is a must.
6. Excellent customer service skills with a passion for providing a customer-facing first class service.

Interested? Please send your CV for a swift response.