Service Desk Engineer 275086

Eligibility: Must be eligible for SC Clearance (must have lived in the UK for at least 5 years).

At Littlefish, we seek individuals who can make a real impact and become giant slayers. As the world evolves, we look for people who embrace change with optimism and excitement. We value passionate, high-performing individuals who thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience.

If this sounds like you and you’re excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

Role Overview:

We are recruiting for a Service Desk Engineer to join our growing Service Desk team!

Responsibilities:

• Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
• Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
• Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
• Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
• Work on specific IT projects for customers as directed by the Service Management team.
• Undertake any other responsibilities at the line manager’s discretion.

Previous Experience:

• You have experience within a 1st line IT service desk or a similar technical role.
• You have prior experience in troubleshooting and supporting technologies such as Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, and Enterprise Networking.
• You are willing to undertake government security clearance and counter-terrorism checks.
• You are familiar with software and technologies including the MS Office Suite and antivirus technologies.
• You have excellent written and verbal communication abilities.
• You can work effectively under pressure with competing priorities.
• You can work independently and prioritize your work to meet tight deadlines.
• You have the ability to communicate with and manage various stakeholders effectively.
• Previous experience within a 2nd line IT service desk or a similar technical role is a plus.
• Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell.
• Understanding of the ITIL Framework.
• Holding certifications such as Microsoft MSCA or equivalent, ITIL Foundation V3/V4, and Comptia A+ or equivalent.
• Willingness to undertake further training to fulfill the requirements of the role.

What We Offer:

• Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
• Earn a referral bonus of £1,000 when you successfully refer a friend.
• Enjoy 25 days of annual leave plus public/bank holidays.
• Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
• Dress casually with our relaxed dress policy.
• Benefit from our company pension scheme.
• Relax in our breakout facilities.
• Participate in company social events.
• Take advantage of our annual leave purchase and sale scheme.
• And much more!

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

I am High Performing– I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate– We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude– I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are or their background can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).