Service Desk Engineer

Searchability – Stoke-on-Trent, City of Stoke-on-Trent

• Full time Onsite Requirement – Shift Patterns
• Looking for an experienced Service Desk Engineer to join a global organisation.

About the client:

Founded over 20 years ago, our client is a leading global software solutions provider, employing more than 7,000 people across the world. They invest heavily into employee development, to ensure everyone reaches their full potential to help drive innovation across the brand, as well as offering market leading benefits and investment into employee experience across all departments. Due to extensive growth, they are looking to expand their team, and are looking for an experienced and enthusiastic Service Desk Engineer.

• Excellent company bonus structure based on personal performance.
• Company pension scheme
• 25 days holiday + bank holidays + birthday off
• Life assurance
• Development and training opportunities for career progression
• Eye care + free gym membership
• Company events and lunches

As a Service Desk Engineer, you will be:

• Promptly dealing with phone calls and emails
• Dealing with incidents/requests, and ensuring all tickets are logged
• Managing open tickets, and working alongside 2nd and 3rd line teams
• Providing remote support and fixes

They are looking for Service Desk Engineers who have:

• Experience with Active Directory
• Ability to showcase your troubleshooting and analytical skills
• Experience in a service management function

To be Considered:

Please either apply through this advert or email directly via *************@searcability.com. For further information please call: 0117 332 0516 // 07719 051922. By applying for this role, you give express consent for us to process and submit your application to our client in conjunction with this vacancy only.

Key Skills:

Service Desk, 1st Line, SLA, Ticketing, Active Directory, Service Management