Service Desk Engineer

Job Title: Service Desk Engineer
Location: Hybrid working (Client based in Barlborough)
Contract: Permanent Full Time
Weekly Shift Rota: Early: 8:00am - 4:30pm and Late: 9:30am - 6:00pm

Overview:

Our client, a provider of IT support services to businesses, is seeking an experienced Service Desk Engineer to deliver technical support to their customers in a service desk environment. The ideal candidate should have a strong technical background to ensure that issues are resolved quickly and effectively. Support will mostly be provided remotely; however, there may be occasions that require on-site visits.

Key Responsibilities:

1. Provide hardware, software, network, and application support to external customers
2. Manage incident tickets through the Autotask system and ensure timely customer updates
3. Resolve incidents in line with SLAs, escalating when necessary
4. Enhance first-time fix resolution times and drive service improvement within the service desk
5. Communicate effectively and promptly with customers
6. Maintain accurate documentation in the centralised management database
7. On-site support to resolve outages as needed to meet SLAs
8. Continuously develop technical skills through training and hands-on experience

Skills Required:

1. Minimum 2 years of experience in a 1st or 2nd line service desk role
2. Strong knowledge of Windows Server, VMware, SQL Server, Microsoft Windows, networking (LAN, WAN, VPN, wireless), Active Directory, and antivirus solutions
3. Familiar with Microsoft 365, Exchange Online, conditional access, and multi-factor authentication (MFA)
4. Knowledge of firewalls (NAT/PAT/ACLs) and troubleshooting PC hardware/software
5. Excellent communication and interpersonal skills.

Benefits Package:

1. Westfield Healthcare
2. Flexible Working Arrangements
3. Pension Scheme
4. Employee Recognition Scheme
5. Salary £(phone number removed) DOE

We aim to respond to all applicants within 5 days - to avoid missing out, please apply today.