Service Desk Analyst | Vacancies | SearchDATA Group

SearchDATA Group have partnered with a law firm that lives and
breathes innovation. From the moment they were founded they began
making waves in the industry and have continued to do so ever since.

Operating out of Liverpool, they intend to grow their office into a hub
for their services throughout the whole of the UK. If you want to be a
part of this exciting expansion, you need no more than to apply here!

Typical Duties of a Service Desk Analyst:

• Becoming the first line of support for all hardware and software issues.
• Resolving 1st line support tickets.
• Ensuring updates and resolutions are completed.
• Provide ideas for improvements that could be made to the quality of service.
• Logging issues on the system.

What are the requirements of a Service Desk Analyst?

Required:

• 1+ Year of experience in service desk support roles.
• Understanding of O365.
• Experience in Microsoft Exchange.
• Able to work effectively under pressure.
• Capable of working within a team.
• Desired:
• Previous experience with legal tech/document management systems.

What are they offering?

• 25 Days annual leave.
• Private Medical Insurance.
• Hybrid (3 days per week in Liverpool Office).